Certified Collision Care Selected as Exclusive Strategic Partner to Manage Honda and Acura ProFirst Collision Repair Facility Program in Canada
Markham, ON (October 31, 2019) – Honda Canada has selected Certified Collision Care, the Canadian division of Assured Performance Network, as their exclusive strategic partner to administer and manage the Honda and Acura ProFirst Collision Repair Facility Program. The program will identify, certify, and promote dealership and independent facilities as collision repair providers of choice, to Honda and Acura drivers across Canada.
Participation in the Honda and Acura ProFirst Collision Repair Facility Program will require a dealer sponsorship, and existing ProFirst Collision Repair centres will join the Certified Collision Care program to maintain their certification. Details will be available online at www.certifiedcollisioncare.ca once the program has launched, in December 2019.
For Certified Collision Care Providers that gain Honda or Acura sponsorship, there is no additional fee to add ProFirst Collision Repair Facility recognition to their Certified Collision Care credentials; however additional certification requirements will be required.
Certified shops will receive special Honda and Acura ProFirst Collision Repair Facility Program signage and listing on the consumer-facing online shop locators as part of the integrated Certified Collision Care program. This strategic partnership further reinforces the business strategy and slogan of the joint-effort certification program, “Certified Once, Recognized by Many”.
“We are looking forward to working with Certified Collison Care to expand our existing Collision Repair Facility Program, ensuring that Honda and Acura drivers across Canada are able to select a ProFirst Collision Repair Facility in their community. Certified Collison Care will help us manage our certified collision network,” said Dave Jamieson, Vice President, Parts and Service at Honda Canada Inc.
Leanne Jefferies, VP, Canadian Operations, Assured Performance Certified Collision Care commented, “We are very excited to partner with Honda and Acura to manage the ProFirst Collision Repair Facility program, and to add ProFirst recognition to our Certified shop’s credentials. Our joint-effort certification program provides top performing collision repairers an effective means to differentiate themselves in their market by aligning with the most powerful brands in the automotive industry.”
Honda and Acura will be an integral strategic partner leveraging the joint-effort collision repair facility certification services, infrastructure and turnkey program offered by Certified Collision Care. By leveraging the existing Certification process, they eliminate redundant costs, making certification more affordable for their dealerships and independently owned repair businesses that can meet their requirements.
The ProFirst Certified Collision Repair Facility Program was created to promote the correct, complete and safe repair of Honda and Acura vehicles and to provide support to those collision repair businesses that have demonstrated a commitment to a high level of customer care and satisfaction.
The requirements are based upon the essential tools, process, equipment, training and facilities necessary to repair all Honda and Acura vehicles back to manufacturer specifications. The program will help ensure that Honda and Acura vehicle owners can choose to have their vehicle repaired at a facility that meets Honda and Acura requirements. This is particularly important based upon the increasingly complex vehicle design and repair requirements of Honda and Acura vehicles.
About Honda Canada Inc.
Honda Canada Inc. (HCI) was founded in 1969 and is the parent company for both Honda and Acura vehicle brands in Canada. The company has produced more than eight million cars and light trucks since 1986 at its two manufacturing facilities and builds engines at a third manufacturing plant in Alliston, Ontario. Both manufacturing facilities are extremely flexible and currently build Honda Civic and CR-V models. Honda Canada has invested more than $4.7 billion in Canada and each year it sources nearly $2.1 billion in goods and services from Canadian suppliers. Honda Canada has sold more than four million Honda and Acura passenger cars and light trucks in Canada. For more information on Honda Canada, please visit www.hondacanada.ca.
About Certified Collision Care
The mission of the Certified Collision Care program is to raise the industry’s technical capability and business operating standards. Our objective is to ensure each repair business that is certified has what is necessary to properly and safely repair current and future vehicles manufactured by the participating Automakers; provide consumers with an exceptional experience; and offer employees a career opportunity within a professionally operated business.
Certified Collision Care is the Canadian division of Assured Performance Network, the largest network of OEM Certified repair providers in the world with over 3000 Collision Care Providers participating and administers the Canadian OEM Certification programs for Fiat Chrysler, Ford, Kia, Nissan, Toyota, Lexus, INFINITI, Honda and Acura. Visit www.certifiedcollisioncare.ca for more information.
Saskatchewan Government Insurance Officially Recognizes Certified Collision Care Program
PRESS RELEASE Contact: Certified Collision Care
Leanne Jefferies, VP of Canadian Operations, Assured Performance Network
(905) 628-2041, leanne.jefferies@assuredperformance.net
October 28, 2019 –Hamilton, ON
Saskatchewan Government Insurance Officially Recognizes Certified Collision Care Program
Saskatchewan Government Insurance (SGI) has officially recognized Certified Collision Care as an approved third-party OEM certification program as part of SGI’s provincial accreditation program and their Safe and Quality Auto Repair Project. Shops that become certified with Certified Collision Care before March 1, 2021 will be eligible for a $6,000 one-time lump-sum payment for meeting the minimum accreditation requirements, plus an additional one-time lump-sum payment of $9,000 for becoming OEM certified (total of $15,000).
The training and tooling incentive was announced by Minister Responsible for SGI Joe Hargrave on September 21, 2019 at the Saskatchewan Association of Automotive Repairers (SAAR) Annual General Meeting, as one of many major changes to their accreditation program that are designed to ensure there is a healthy, sustainable collision repair industry capable of repairing vehicles safely. SGI acknowledged in a bulletin, that the Safe and Quality Auto Repair Project represents “a significant change for the industry”. The bulletin states that “It’s a big change for repair shops, and it’s a big change for us. As vehicles continue to become more complex, we need to ensure we have an industry capable of repairing them safely”.
The Certified Collision Care program is the largest OEM certification program in Canada. Managing and administering OEM certification programs for Ford, Fiat Chrysler, Kia, Nissan, INFINITI, Toyota and Lexus, the program represents over 50% of vehicles on today’s roads.
“This recognition of the Certified Collision Care program by SGI shows the importance of becoming certified”, says Leanne Jefferies, VP Canadian Operations for Assured Performance Certified Collision Care. “We are extremely pleased that collision repair facilities in Saskatchewan will see an immediate financial benefit of achieving our certification through the training and tooling incentive of $15,000 from SGI. When combined with the Certification marketing tools and OEM referrals that our certified shops are provided with, becoming a part of Certified Collision Care is a proven way to bring cars to your door and increase the value of your business”.
Certification is only awarded to shops that have invested in the tools, equipment and technical training required to repair vehicles to OEM specifications, and who successfully complete the Certified Collision Care assessment, pass an onsite inspection and audit and are approved by our OEM partners. Certified Collision Care Providers gain access to a powerful suite of marketing tools including OEM Certified signage, use of OEM logos, listing on multiple online consumer and insurer-facing locators, press releases, OEM marketing initiatives and customer referrals. For more information or to join Certified Collision Care, collision repairers can visit www.certifiedcollisioncare.ca.
About Certified Collision Care: Certified Collision Care is the Canadian division of Assured Performance Network, the largest network of OEM Certified repair providers in the world with over 3500 Collision Care Providers participating, and administers the OEM Certification Programs for Ford, Fiat Chrysler, Kia, Nissan, INFINITI, Toyota and Lexus. Visit www.certifiedcollisioncare.ca for more information or www.autobodylocator.ca to find a certified facility.
INFINITI CANADA PARTNERS WITH CERTIFIED COLLISION CARE TO MANAGE INFINITI CERTIFIED COLLISION REPAIR PROGRAM
Mississauga, Ont. (Aug. 20, 2019) – INFINITI Canada has selected Certified Collision Care, the Canadian division of Assured Performance Network, as its exclusive strategic partner to administer and manage the INFINITI Certified Collision Repair Program. The program will identify, certify, and promote retailer-owned and independent facilities as collision repair providers of choice, to INFINITI clients across Canada.
The INFINITI Certified Collision Repair Program is designed to promote certified collision repair facilities to INFINITI clientele and insurers. The requirements are based upon the essential tools, process, equipment, training and facilities necessary to repair INFINITI according to manufacturer specifications. The program will help ensure that INFINITI clients can choose to have their vehicle repaired at a Certified Collision Repair Centre that meets INFINITI requirements. This is particularly important based upon the increasingly advanced technology, complex vehicle design and high repair standards for INFINITI vehicles.
“We are pleased to provide a Certified Collision Repair Network for INFINITI customers across Canada. This will allow us to ensure the safe and proper repair of INFINITI vehicles to pre-accident condition, thereby further assuring our customer’s satisfaction,” says Andrew Harkness, director of aftersales for Nissan Canada Inc. “Furthermore, the INFINITI Canada customer base has seen year-over-year growth for seven consecutive years. The partnership with Certified Collision Repair Network now provides more location options for collision repair, and subsequently an increased level of convenience for INFINITI customers coast-to-coast.”
Certified Collision Repair Centres will receive unique INFINITI Certified Collision Repair Centre signage and listing on the consumer-facing online shop locators as part of the integrated Certified Collision Care program. This strategic partnership further reinforces the business strategy and slogan of the joint-effort certification program, “Certified Once, Recognized by Many.”
Leanne Jefferies, vice president, Canadian operations, Assured Performance Certified Collision Care commented, “We are very excited to partner with INFINITI to manage the INFINITI Certified Collision Repair Centre program, and provide the opportunity for repair facilities to be recognized as INFINITI Certified Collision Repair Centres. Our joint-effort certification program provides top performing collision repairers an effective means to differentiate themselves in their market by aligning with the most powerful brands in the automotive industry.”
INFINITI Canada will be an integral strategic partner leveraging the joint-effort collision repair facility certification services, infrastructure and turnkey program offered by Certified Collision Care. By utilizing the existing Certification process, INFINITI is able to eliminate redundant costs, making certification more affordable for their retailer and independently owned repair businesses that can meet their requirements.
Participation in the INFINITI Certified Collision Repair Program will be limited in each market area, and dealer sponsorship will be a requirement. Details will be available online at www.certifiedcollisioncare.ca when the program launches in September 2019. For Certified Collision Care Providers that gain INFINITI dealer sponsorship and are not in a locked-out market, there is no additional fee to add INFINITI Certification to their Certified Collision Care credentials; however, some additional INFINITI specific requirements may be necessary.
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For more media information, please visit INFINITInews.com.
About INFINITI
INFINITI Motor Company Ltd., with representation in markets around the world, will electrify its portfolio in the next three years. The INFINITI brand, launched in 1989, celebrates its 30th anniversary this year. Its range of premium automobiles is currently built in manufacturing facilities in Japan, North America and China. INFINITI design studios are located in Atsugi-Shi near Yokohama, London, San Diego and Shanghai. The brand has been widely acclaimed for its daring design and innovative driver-assistance technologies. From the 2016 season, INFINITI is a technical partner of the Renault F1 Team, contributing its expertise in hybrid performance.
More information about INFINITI and its industry leading technologies can be found at www.INFINITI.com. You can also follow INFINITI on Facebook, Instagram, Twitter, LinkedIn and see all our latest videos on YouTube.
About Certified Collision Care
The mission of the Certified Collision Care program is to raise the industry’s technical capability and business operating standards. Our objective is to ensure each repair business that is certified has what is necessary to properly and safely repair current and future vehicles manufactured by the participating Automakers; provide consumers with an exceptional experience; and offer employees a career opportunity within a professionally operated business.
Certified Collision Care is the Canadian division of Assured Performance Network, the largest network of OEM Certified repair providers in the world with over 3000 Collision Care Providers participating, and administers the Canadian OEM Certification programs for Fiat Chrysler, Ford, Kia, Nissan, INFINITI, Toyota and Lexus. Visitwww.certifiedcollisioncare.ca for more information.
Media contacts:
Didier Marsaud
Director, Corporate Communications
INFINITI Motor Company – Canada
Telephone: 905-629-6400
Email: didier.marsaud@infiniticanada.com
Jenn McCarthy
Manager, Product Communications
INFINITI Motor Company – Canada
Telephone: 905-629-6350
Email: jennifer.mccarthy@infiniticanada.com
Roxane Barry
Planner, Product Communications
INFINITI Motor Company – Canada
Telephone: 905-629-6461
Email: roxane.barry@infiniticanada.com
Toyota Selects Certified Collision Care as Exclusive Strategic Partner to Manage Toyota and Lexus Certified Collision Centre Programs
Toyota Selects Certified Collision Care as Exclusive Strategic Partner to Manage Toyota and Lexus Certified Collision Centre Programs
March 5, 2019 – Toyota Canada has selected Certified Collision Care, the Canadian division of Assured Performance Network, as their exclusive strategic partner to administer and manage the Toyota Certified Collision Centre and Lexus Certified Collision Centre programs. The programs will identify, certify, and promote dealership and independent facilities as collision repair providers of choice, to Toyota and Lexus drivers across Canada.
Participation in the Toyota and Lexus Certified Collision Centre Programs will be limited in each market area, and dealer sponsorship will be a requirement. Existing Toyota and Lexus Certified Collision Centres will join the Certified Collision Care program to maintain their certifications. Details are available online at www.certifiedcollisioncare.ca. For Certified Collision Care Providers that gain Toyota and/or Lexus Dealer sponsorship and are not in a locked-out market, there is no additional fee to add Toyota or Lexus Certification to their Certified Collision Care credentials; however some additional Toyota and Lexus specific requirements may be required.
Certified shops will receive special Toyota and Lexus Certified Collision Centre signage and listing on the consumer-facing online shop locators as part of the integrated Certified Collision Care program. This strategic partnership further reinforces the business strategy and slogan of the joint-effort certification program, “Certified Once, Recognized by Many”.
Paul Stella, Manager Collision Repair & Refinish, Toyota Canada Inc. commented, “We are looking forward to working with Certified Collision Care to enhance our existing Certified Collision Program. Certified Collision Care existing resources will help us manage our Certified collision network.”
Leanne Jefferies, VP, Canadian Operations, Assured Performance Certified Collision Care commented, “We are very excited to partner with Toyota and Lexus to manage the certification programs, and to add the Toyota and Lexus Certified Collision Centre programs to our Certified shop’s credentials. Our joint-effort certification program provides top performing collision repairers an effective means to differentiate themselves in their market by aligning with the most powerful brands in the automotive industry.”
Toyota and Lexus Canada will be an integral strategic partner leveraging the joint-effort collision repair facility certification services, infrastructure and turnkey program offered by Certified Collision Care. By leveraging the existing Certification process, Toyota is able to eliminate redundant costs, making certification more affordable for their dealerships and independently owned repair businesses that can meet their requirements.
The Toyota and Lexus Certified Collision Centre programs were created to promote certified collision repair facilities to Toyota and Lexus vehicle owners and insurers. The requirements are based upon the essential tools, process, equipment, training and facilities necessary to repair all Toyota and Lexus vehicles back to manufacturer specifications. The program will help ensure that Toyota and Lexus vehicle owners can choose a Certified Collision Centre to have their vehicle repaired at a facility that meets Toyota and Lexus requirements. This is particularly important based upon the increasingly complex vehicle design and repair requirements of Toyota and Lexus vehicles.
About Toyota Canada Inc.
Toyota Canada Inc. (TCI) is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota has sold over 8 million vehicles in Canada through a national network of 287 Toyota and Lexus dealerships. Toyota is dedicated to bringing safety, quality, dependability and reliability in the vehicles Canadians drive and the service they receive. TCI’s head office is located in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax and parts distribution centres in Toronto and Vancouver. Toyota operates two manufacturing facilities in Canada. Having produced more than eight million vehicles, popular Canadian models built at these facilities include Toyota RAV4, Toyota Corolla, Lexus RX 350 and RX 450h hybrid. Recent investments at its facilities in Ontario will allow for increased production of the top-selling Toyota RAV4 and RAV4 Hybrid models.
About Certified Collision Care
The mission of the Certified Collision Care program is to raise the industry’s technical capability and business operating standards. Our objective is to ensure each repair business that is certified has what is necessary to properly and safely repair current and future vehicles manufactured by the participating Automakers; provide consumers with an exceptional experience; and offer employees a career opportunity within a professionally operated business.
Certified Collision Care is the Canadian division of Assured Performance Network, the largest network of OEM Certified repair providers in the world with over 3000 Collision Care Providers participating, and administers the Canadian OEM Certification programs for Fiat Chrysler, Ford, Kia, Nissan, Toyota and Lexus. Visit www.certifiedcollisioncare.ca for more information.
Toyota a choisi Centre de carrosserie certifié comme partenaire exclusif pour gérer les programmes Centre de carrosserie certifié Toyota et Lexus
Toyota a choisi Centre de carrosserie certifié comme partenaire exclusif pour gérer les programmes Centre de carrosserie certifié Toyota et Lexus
5 mars 2019 – Toyota Canada a choisi Centre de carrosserie certifié, la division canadienne d’Assured Performance Network, comme partenaire exclusif pour administrer et gérer les programmes Centre de carrosserie certifié Toyota et Centre de carrosserie certifié Lexus. Les programmes auront pour objectif de sélectionner des ateliers de carrosserie indépendants ou appartenant à concessionnaires, deles certifier et d’en faire la promotion auprès des conducteurs de véhicules Toyota et Lexus du pays.
Le nombre d’ateliers inscrits aux programmes Centre carrosserie certifié Toyota et Lexus sera limité dans chaque région, et le parrainage d’un concessionnaire sera obligatoire. Les ateliers de carrosserie déjà certifiés par Toyota et Lexus devront adhérer au programme Centre de carrosserie certifié pour conserver leur certification. Les détails sont affichésen ligne à l’adresse www.certifiedcollisioncare.ca. Les ateliers de carrosserie déjà certifiés par Centre de carrosserie certifié qui obtiendront le parrainage d’un concessionnaire Toyota et/ou Lexus et qui ne sont pas dans un marché restreint n’encourront aucun frais supplémentaire pour ajouter la certification Toyota ou Lexus à leur certification actuelle. Certaines exigences particulières propres à Toyota et Lexus pourraient cependant s’ajouter.
Les ateliers certifiés recevront une plaque Centre de carrosserie certifié Toyota et/ouune plaque Centre de carrosserie certifié Lexus, et leurs coordonnées figureront dans les localisateurs d’ateliers en ligne destinés aux consommateurs et aux assureurs dans le cadre du programme intégré Centre de carrosserie certifié. Ce partenariat stratégique permettra de renforcer la stratégie d’affaires et de confirmer le slogan de ce programme de certification élargi : « Une certification unique, largement reconnue ».
Paul Stella, directeur du secteur réparation et finition de carrosserie chez Toyota Canada inc., commente: « Nous sommes impatients de travailler avec Centre de carrosserie certifié pour améliorer notre programme de certification des ateliers de carrosserie existants. Les ressources de Centre de carrosserie certifié nous aideront à gérer et à faire croître notre réseau. »
Leanne Jefferies, vice-présidente des opérations canadiennes chez Assured Performance Certified Collision Care, ajoute: « Nous sommes très heureux de nous associer à Toyota et à Lexus pour gérer leurs programmes de certification, et d’ajouter les programmes Toyota et Lexus à notre portefeuille de certifications. La fusion de nos programmes de certification offre aux ateliers les plus performants une façon efficace de se distinguer dans leur marché en s’associant aux marques les plus en vuede l’industrie automobile. »
Toyota et Lexus Canada feront partie intégrante de ce partenariat stratégique et pourront profiter des services, des infrastructures et du programme clé en main offert par Centre de carrosserie certifié. En profitant du programme de certification existant, Toyota est en mesure d’éliminer des coûts redondants et de rendre la certification plus abordable pour ses concessionnaires et pour les ateliers indépendants qui répondent à ses normes.
Les programmes Centre carrosserie certifié Toyota et Lexus ont été créés pour promouvoir, auprès des propriétaires de véhicules et des assureurs, les ateliers de concessionnaires et les ateliers indépendants certifiés. Les exigences en matière d’outils, de procédés, d’équipement, de formation et d’installations visent à assurer la réparation adéquate des véhicules Toyota et Lexus pour leur redonner toutes leurs qualités d’origine. Grâce à ce programme, les propriétaires de véhicules Toyota et Lexus pourront choisir un atelier de carrosserie certifié qui sera en mesure de réparer leur véhicule selon les normes du constructeur. Cela est très important, compte tenu de la conception de plus en plus complexe des véhicules, qui pose des défis de plus en plus grands.
À propos de Toyota Canada inc.
Toyota Canada inc. (TCI) est le distributeur canadien exclusif des véhicules Toyota et Lexus. Toyota a vendu plus de 8 millions de véhicules au pays, par l’entremise d’un réseau de 287 concessionnaires Toyota et Lexus. Toyota s’engage à fournir aux automobilistes canadiens des véhicules réputés pour leur sécurité, leur qualité et leur fiabilité, et à leur offrir un service de qualité. Le siège social de TCI est situé à Toronto, et l’entreprise possède aussi des bureaux régionaux à Vancouver, Calgary, Montréal et Halifax, ainsi que des centres de distribution des pièces à Toronto et Vancouver. Toyota exploite deux usines de production au Canada. Ces usines ont déjà produit plus de 8 millions de véhicules, parmi lesquels des modèles très appréciés des consommateurs canadiens, comme le Toyota RAV4, la Toyota Corolla et les Lexus RX 350 et RX 450h hybride. Grâce aux investissements récents faits par Toyota dans ses installations de l’Ontario, la production des très populaires modèles Toyota RAV4 et RAV4 hybride va s’intensifier.
À propos de Centre de carrosserie certifié :
La mission du programme Centre de carrosserie certifié est d’élever les compétences techniques en réparation au sein de l’industrie et de veiller à ce que chaque atelier de carrosserie certifié dispose de tout le nécessaire pour réparer de façon adéquate et sécuritaire les modèles fabriqués par les constructeurs automobiles participants aujourd’hui et dans l’avenir. Le programme vise à offrir une expérience client exceptionnelle et à proposer au personnel des possibilités de carrière intéressantes au sein d’entreprises haut de gamme.
Centre de carrosserie certifié est la division canadienne d’Assured Performance Network, le plus grand réseau mondial d’ateliers de carrosserie certifiés par des constructeurs automobiles, avec plus de 3000 ateliers participants. L’organisme administre désormais les programmes canadiens de certification FCA (Fiat, Chrysler, Dodge, Jeep, Ram), Ford, Kia, Nissan, Toyota et Lexus. Visitez le www.certifiedcollisioncare.ca pour plus d’information.
PLEASE WELCOME TOYOTA AND LEXUS TO THE CERTIFIED COLLISION CARE PROGRAM!
Important announcement for Certified Collision Care Providers:
PLEASE WELCOME TOYOTA AND LEXUS TO THE CERTIFIED COLLISION CARE PROGRAM!
It’s a pleasure to inform you that Toyota has selected Certified Collision Care as the exclusive strategic partner to manage Toyota and Lexus Certified Collision Centre Programs in Canada. Participation in the Toyota and Lexus Certified Collision Centre Program is limited in each market area and dealer sponsorship is a requirement. Existing Toyota and Lexus Certified Collision Centres will have the opportunity to join the Certified Collision Care program to maintain their certifications.
For Certified Collision Care Providers that gain a Toyota and/or Lexus Dealer sponsorship, there is no additional enrollment fee to add Toyota or Lexus Certification to your Certified Collision Care credentials; however additional Toyota and Lexus specific requirements are required for certification.
We are pleased that we are now able to offer the opportunity to add Toyota and/or Lexus Certification to your business through the Certified Collision Care Program. Click here to read the full Press Release.
NEXT STEPS:
- Visit the following websites to learn more about participation and certification requirements: www.gettoyotacertified.ca or www.getlexuscertified.ca
- Contact your local Toyota or Lexus dealership to request sponsorship. Dealers can submit sponsorship only after a sponsorship agreement between the dealer and collision repair facility is completed.
- Click here to review complete list of certification requirements by OEM
If you have questions, please contact your Account Manager:
Thank you for being a part of the Certified Collision Care Program!
FCA Certified Collision Network Training Support
FCA Certified Collision Network Training Support
The FCA Certified Collision Network, the Automotive Management Institute (AMi), and Mike Anderson’s Collision Advice have teamed up to provide relevant network online training to improve the FCA customer experience. As a FCA Certified Collision Network shop, you are an important part of the FCA Customer Experience from good customer service to an accurate repair and the following courses assist in the achievement of these customer satisfaction goals.
The online courses have been developed for individuals involved in administrative, management, estimating, and repair planning roles. Based on the topic, online courses will be “highly recommended” or “recommended” by FCA to participate in their Certified Collision Network. The online courses, though intended for FCA Collision Network shops, will be available to anyone in the industry.
Beginning in January 2019, the following online courses are Highly Recommended by FCA to participate in the FCA Certified Collision Network. To ensure intended results, it is recommended the following courses be taken by all administrative, management, estimating, and repair planning personnel:
- • Navigating Tech Authority Repair Procedures
- • Leveraging your FCA Certification
The following courses are Recommended to support the FCA network goals and improve repair facility operations and be taken by all administrative, management, estimating, and repair planning personnel:
- Management’s Guide to Scanning and New Technologies
- Improving CSI – Check-In and During Repair
- Improving CSI – During the Sale
- Improving CSI – On the Phone
The following technical online courses are Highly Recommended for technicians and repair planners to support the FCA network goals and improve repair facility operations.
- wiTech 2.0 Fundamentals
- Flashing an ECU
- Flight Recordings
Specific instructions are provided below to assist in getting your AMi Profile and account set up and have access to the online courses. For questions or assistance, you may contact AMi:
Go to: www.amisignup.org or go to www.amionline.org and click on “MyAMI” in the top right of website page.
1. If you do not have an AMi “MyAMi” Account, click on “Register.”
2. Complete the “Create an Account” form.
3. You will receive a confirmation email. Click on link to confirm by entering confirmation code in “Confirm your Account” page.
4. Enter Confirmation Code
5. Complete your profile by choosing the Industry Segment “Automotive Collision Repair” and Area of Interest as “FCA Certified Collision Repair Network” (You may need to scroll down to locate). Be sure to complete your Profile to include business name, address and zip code.
6. Once complete, “Save Profile” and begin by going to “Home”
7. Once on your “Home Page” you will see the course categories. Just click on the “Go” button and begin accessing courses.
Please note: By purchasing and completing these FCA online courses, you agree that AMI may share your student records related only to this program with the FCA Certified Collision Network Program administration.
Saskatchewan Polytechnic first post-secondary institution to receive OEM certification in North America
Image Credit: Saskatchewan Polytechnic
Saskatchewan Polytechnic first post-secondary institution to receive OEM certification in North America
Certified Collision Care OEM certification recognizes organizations that have made investments in tools, equipment and training required to ensure vehicles are properly repaired to auto manufacturer specifications
September 25, 2018 – Saskatchewan Polytechnic is the first and only post-secondary institution recognized as a Certified Collision Care Provider in North America. Certified Collision Care recognizes Sask Polytech’s Auto Body Technician programs as market leaders that train students to repair vehicles to auto manufacturer specifications.
“As vehicle construction and design rapidly evolve, it is challenging for educational facilities to keep pace with change,” says Leanne Jefferies, vice-president of Canadian Operations at Assured Performance Certified Collision Care. “I am thrilled to have Saskatchewan Polytechnic be the first institution to achieve OEM certification with Fiat Chrysler, Ford, Kia and Nissan through the new Certified Collision Care Technical Institute & Community College Certification program. This achievement demonstrates their high level of commitment to excellence in providing students with relevant, up-to-date automotive training.”
Certified Collision Care manages the collision repair facility OEM certification programs for Fiat Chrysler, Ford, Nissan and Kia in Canada. Sask Polytech is the first and only post-secondary institution to be recognized for its investment in tools, equipment and training through the just-launched Certified Collision Care — Technical Institute & Community College Certification. Sask Polytech has made the investments needed to keep pace and train students in repair techniques that meet OEM requirements.
“This is a very proud moment to showcase the level and quality of training Sask Polytech provides our Auto Body Technician program students,” says Dr. Larry Rosia, Sask Polytech president and CEO. “The OEM certification from Certified Collision Care emphasizes the world-class education our students receive and will help to increase their job-readiness upon graduating.”
To receive OEM certification Sask Polytech followed the same rigorous process as collision repair facilities. During the certification process, all compliance is documented and then verified on-site by an inspector.
Sask Polytech offers a one-year certificate and provides the in-school portion of apprenticeship training for the Auto Body Technician programs. The programs provide students with a solid foundation in the knowledge and skills required to work in motor vehicle body repair and refinishing.
About Certified Collision Care: The mission of the Certified Collision Care program is to raise the industry’s technical capability and business operating standards; ensure each repair business that is certified has what is necessary to properly and safely repair current and future vehicles manufactured by the participating automakers; provide consumers with an exceptional experience; and offer employees a career opportunity within a professionally operated business.
Certified Collision Care is the Canadian division of Assured Performance Network, the largest network of OEM Certified repair providers in the world, and administers the Canadian Nissan Certified Collision Repair Network, Fiat Chrysler Mopar Certified Collision Repair Facility, Ford National Body Shop Network and Kia Certified Collision Repair Facility programs.
About Saskatchewan Polytechnic: Saskatchewan Polytechnic serves 28,000 distinct students through applied learning opportunities at campuses in Moose Jaw, Prince Albert, Regina and Saskatoon, and through extensive distance education opportunities. Programs serve every economic and public service sector. As a polytechnic, the organization provides the depth of learning appropriate to employer and student needs, including certificate, diploma and degree programs, and apprenticeship training. Saskatchewan Polytechnic engages in applied research, drawing on faculty expertise to support innovation by employers, and providing students the opportunity to develop critical thinking skills.
For more information, contact:
Leanne Jefferies
Certified Collision Care
Office: 905-628-2041
Email: Leanne.Jefferies@assuredperformance.net
Information about Certified Collision Care can be found at www.certifiedcollisioncare.ca.
Brianna Bergeron
Saskatchewan Polytechnic
Office: 306-659-3866
Cell: 306-250-3978
Email: brianna.bergeron@saskpolytech.ca
Information about Saskatchewan Polytechnic can be found at www.saskpolytech.ca.
CARSTAR and Assured Performance Announce Agreement to Provide OEM Certification Program for CARSTAR Store Owners
Initiative Designed to Accelerate OEM Certification Adoption and Compliance
CHARLOTTE (May 14, 2018) — CARSTAR and Assured Performance jointly announced today they will provide a special OEM certification initiative and bundled services to CARSTAR locations across North America. The new initiative leverages Assured Performance tools and resources for CARSTAR store owners to help accelerate adoption and compliance to OEM certification requirements and business improvement milestones. CARSTAR corporate will also have access to optics across their network to manage business development, certification compliance and market coverage.
“As OEM certifications and repair standards continue to grow in importance, we want to ensure CARSTAR store owners have the resources, tools and training to restore customers’ vehicles to the OEM’s pre-accident condition,” said Michael Macaluso, President of CARSTAR. “Not only do these OEM certifications provide an additional level of customer confidence in the CARSTAR repair process, it helps CARSTAR also meet the repair standards of our insurance partners in the U.S. and Canada.”
Assured Performance manages and administers OEM certification programs on behalf of Fiat Chrysler Automobiles (FCA), Ford, Kia, Hyundai, and Nissan and INFINITI, and in Canada, for Fiat Chrysler (FCA), Ford, Kia and Nissan. All qualified collision repairers in North America have the opportunity to attain multiple, diverse OEM certifications through a single provider by leveraging the common business development, audit, inspection and documentation processes managed by Assured Performance. In order to qualify, repairers must have the proper tools, equipment, training and facilities to repair vehicles to OEM specifications and ensure a vehicle’s fit, finish, durability, functionality, value and safety are preserved.
About CARSTAR:
CARSTAR — a part of the Driven Brands, Inc. family of automotive aftermarket franchise brands — is North America’s largest Multi-Shop Operator Network of independently owned collision repair facilities with more than 550 locations in 34 states and 10 Canadian provinces. CARSTAR in the U.S. and CARSTAR in Canada deliver national scale, consistently high-quality vehicle repairs, repeatable outcomes and the industry’s highest customer satisfaction ratings; all repairs are backed by a national warranty and service guarantee. Through a variety of fundraising initiatives, CARSTAR, its franchisees, partners and employees have raised over $3 million for Cystic Fibrosis Canada, and has made fighting cystic fibrosis its cause, North American wide. For more information visit www.carstar.com and www.carstar.ca and follow us on Facebook and twitter. CARSTAR is actively seeking new franchisees. Interested parties should contact 844-906-9764.
About Assured Performance (www.AssuredPerformance.NET):
Assured Performance is the largest network of Certified body shops with over 2,800 body shops participating. Assured Performance was created as a joint-effort initiative to provide body shop Certification for several of the largest automakers in the world covering over 60% of all vehicle brands on the road including but not limited to Ford, Nissan, Fiat-Chrysler Automobiles (FCA), Hyundai, Kia and others. Assured Performance is comprised of three entities: A non-profit consumer advocacy organization, a legal Cooperative (Co-Op), and a management company. Combined, they are the industry recognized leader in Certification, collision business development, and consumer awareness.
Kia Canada improves Certified Collision Repair Facility program through strategic agreement with Certified Collision Care
(Mississauga, ON) November 20, 2017 – Kia Canada announced today they are entering into a strategic agreement with Certified Collision Care, the Canadian division of Assured Performance Network, to develop, launch and manage its Certified Collision Repair Facility program. Kia Canada will be an integral strategic partner, leveraging the joint-effort collision repair facility certification services, infrastructure, and turnkey program offered by Certified Collision Care.
The Certified Collision Care program allows independent and dealer-owned collision repair facilities to meet the qualifications necessary to be recognized by Kia Canada as a collision repair facility of choice for its customers. The program will ensure that Kia owners can choose a Certified collision repair provider that has the proper tools, equipment, training and facility required to repair their vehicle to OEM specifications while maintaining the vehicle’s fit, finish, durability, functionality and safety. This is particularly important based upon the increasingly complex vehicle design and repair requirements of Kia vehicles.
By leveraging the Certified Collision Care certification process, Kia is able to eliminate redundant costs, making certification more affordable for their dealerships and independently owned repair businesses that can meet their requirements.
“At KCI, our passion is to provide an unparalleled experience to our customers throughout their ownership experience” said John Stoian, Director of Parts and After Sales at Kia Canada Inc. “This partnership and the network of ‘Kia Certified Collision Repair Facilities’ in Canada further demonstrates this core commitment.”
All Certified Collision Care facilities will automatically have the option to be recognized by Kia Canada as a Kia Certified Collision Repair Centre on November 28, 2017. Kia certified facilities will be included on the consumer and insurer facing online locators and have access to Kia Certified signage and logos as part of the integrated Certified Collision Care program. This strategic partnership further reinforces the business strategy and slogan of the joint-effort certification program, “Certified Once, Recognized by Many.”
“We are proud to partner with Kia Canada to add the Kia Certified Collision Repair Centre program to our Certified shop’s credentials” said Leanne Jefferies, VP, Canadian Operations, Assured Performance. “Our joint-effort certification program provides top performing collision repairers an effective means to differentiate themselves in their market by aligning with the most powerful brands in the automotive industry, and it helps auto manufacturers fulfill their commitment to their customers.”
Visit www.certifiedcollisioncare.ca for more information, and www.autobodylocator.ca to locate a Certified Collision Care Provider.
About Kia Canada Inc.:
Kia Canada Inc. (www.kia.ca – www.facebook.com/kiacanada), a maker of quality vehicles for the young-at-heart is a subsidiary of Kia Motors Corporation (KMC) which was founded in 1999 and sells and services high quality, class leading vehicles like the Soul, Forte, Optima and Sorento through a network of 190 dealers nationwide. Kia Canada Inc. employs 154 people in its Mississauga, Ontario headquarters and four regional offices across Canada, including a state-of-the-art facility in Montreal. Kia’s brand slogan “The Power to Surprise” represents the company’s global commitment to surprise the world by providing exciting & inspiring experiences that go beyond expectations.
For more information about Kia Canada and our products, please visit our Media Centre at KiaMedia.ca or contact:
Mark James
Corporate Communications Manager
Kia Canada Inc.
T: 905-755-6251; C: 416-660-3568; E: mjames@kia.ca
Maxime Surette
Product Communications Manager
Kia Canada Inc.
T: 905-755-6272; C: 416-316-3313; E : msurette@kia.ca
John Adzija
National Manager, Corporate Communications & Corporate Partnerships
Kia Canada Inc.
T: 905-755-6266; C: 905-301-6207; E: jadzija@kia.ca
About Certified Collision Care:
The mission of the Certified Collision Care program is to raise the industry’s technical capability and business operating standards; ensure each repair business that is certified has what is necessary to properly and safely repair current and future vehicles manufactured by the participating Automakers; provide consumers with an exceptional experience; and offer employees a career opportunity within a professionally operated business.
Certified Collision Care is the Canadian division of Assured Performance Network, the largest network of OEM Certified repair providers in the world, and administers the Canadian Nissan Certified Collision Repair Network, Mopar Certified Collision Repair Facility, Ford National Body Shop Network and Kia Certified Collision Repair Centre programs. Visit www.certifiedcollisioncare.ca for more information.
Manitoba Public Insurance earns certification by Certified Collision Care
Manitoba Public Insurance’s new centre for automotive research and training ─ located at the J.W. Zacharias Physical Damage Research Centre in Winnipeg ─ has been officially certified by Certified Collision Care which has strategic partnerships with Fiat Chrysler Canada, Ford Motor Company of Canada and Nissan Canada for OEM Certification.
“This certification ensures proper and safe repair is being conducted to manufacturer’s specifications within our new facility,” said Ward Keith, vice-president Business Development & Communications and CAO of Manitoba Public Insurance. “Certification of our new physical damage and research centre validates our commitment to Manitoba’s collision repair industry.”
To become Certified, Manitoba Public Insurance passed the rigorous Certification process essential to help ensure a proper and safe repair of the new generation of advanced vehicles. Less than five per cent of collision repair facilities in Canada are able to meet the stringent requirements to become officially Certified and recognized.
The Certified network is made up exclusively of best-in-class collision repair businesses that have met, or exceeded, the stringent requirements of the Certification program.
”We are very pleased that Manitoba Public Insurance has achieved Certification by Certified Collision Care, and meets the OEM Certification criteria for Fiat Chrysler, Nissan and Ford”, said Leanne Jefferies, VP Canadian Operations for Assured Performance.
“The Certification criteria is based upon auto manufacturer requirements. These are critical to ensure the vehicle fit, finish, durability, value and safety following a collision. As new model vehicles are being introduced that use light-weight, high-strength materials and advanced technology, a proper repair according to manufacturer specification is even more important than ever to ensure the passenger safety and proper performance of the vehicle.”
About Certified Collision Care™
Certified Collision Care™ is the Canadian division of Assured Performance, a non-profit consumer advocacy organization specializing in the automotive collision repair market segment. The Certified Collision Care program provides all qualified collision repairers the opportunity to attain multiple OEM Certifications in Canada within a single program, audit process and cost. In order to qualify, repairers must have the proper tools, equipment, training and facilities required to repair vehicles to OEM specifications and ensure a vehicle’s fit, finish, durability, functionality, value, and safety are preserved.
STANDING OUT FROM THE CROWD
Innovation and continuous improvement are hallmarks of Birchwood Collision Centres’ success.
Since 1963, the Birchwood Automotive Group has been keeping Manitobans moving and serving the community. Birchwood opened the doors to Manitoba’s largest state-of-the-art collision centre in the fall of 1999, Birchwood Collision Centre at Pointe West. In January 2006, a second location was opened, Birchwood Collision Centre on Regent. Since then, the Collision Centres have grown to over 100 team members, with further expansion planned in September 2017. During this rapid period of industry change, they have made significant investment in tools, equipment, training and technology and have made OEM Certification an important part of their business. Their facilities hold OEM Certifications with BMW/MINI, Jaguar Land Rover, Toyota/Lexus, Volvo, Pro-First Honda Acura, and Nissan, FCA and Ford through Certified Collision Care.
Advanced repair capabilities
At Birchwood Collision, innovation has been a key component of their success. Continuous improvement and lean principles have guided their rapid growth, as they have responded to new vehicle technologies and advanced material construction. Efficiency is enhanced by their repair blueprinting stations staffed with experienced licensed technicians working along-side their estimators, and a full-time colorist in the refinish department. Their investment in ICAR and OEM specific training ensures their team is qualified to repair current model vehicles to OEM specifications. And with their focus on safety, the environment and efficiency, it’s no surprise that staff at Birchwood have the opportunity for personal growth and to advance their careers within the business.
“Our people are important, and we make every effort to provide a work environment that will allow them to grow personally and professionally—so together we may prosper; provide customers with a superior collision repair experience; and consistently contribute to our communities and the overall success of the Birchwood Automotive Group,” explains Crawford.
A diverse workforce
All Collision Centre team members participate in internal training programs, some of which are mandatory including MVP onboarding and the Covey 7 Habits of Highly Effective People. “In addition, we pay 100 percent of our OEM certification technical training, specifically BMW/MINI, and Jaguar Land Rover,” adds Crawford. Plus, a continuous flow of Lean and Six Sigma training for all team members.
Birchwood currently employs 25 apprentices, all of whom are mentored to complete their Red Seal certifications. Their diverse workforce includes 21 females and 14 visible minorities in technical, administrative and leadership positions, which reflects the positive culture of the business. “We understand the importance of attracting top talent and representing the community in which we live and work,” says Crawford.
Leadership philosophy
“As a recognized leader in the automotive sector, we feel a huge commitment to the welfare of the community we serve,” explains Art Crawford, Director, Birchwood Collision. “Our longstanding support of the United Way, and local non-profit organizations are evidence of that commitment. “
The Birchwood Automotive Group adheres to a number of unwritten, common sense principles that provide the framework for its organization philosophy. Terms such as honest, fair, loyal and progressive accurately describe the Birchwood way of doing business. “Collectively these principles have been our business compass,” says Crawford.
“At Birchwood our leadership philosophy is based on reaching for excellence in three areas—Customer Enthusiasm, Team Member Growth, and Financial Performance. However, if a decision requires we choose a priority, customer enthusiasm will always carry the most weight,” explains Crawford.
Original article here: https://www.autosphere.ca/collisionmanagement/collision-articles/2017/09/01/standing-apart/
Groupe Rivest CarrXpert Joliette Earns Official Certification
Montreal, QC – Certified Collision Care announced today that Groupe Rivest CarrXpert Joliette has achieved official Certified status with Certified Collision Care. The first in Quebec to achieve this goal, Groupe Rivest CarrXpert Joliette is now officially OEM Certified by Fiat Chrysler, Nissan, and Ford.
Groupe Rivest CarrXpert Joliette is a family owned collision repair center founded in the 1950’s by Raoul Rivest, and is now owned and operated by two generations. Raoul’s son Luc and his grandson Simon operate the business, which is a member of CarrXpert. These OEM certifications demonstrate Luc and Simon’s commitment to stay at the forefront of change in the industry, by making the needed investments in tools, equipment and training.
“We are very proud to be a part of the Certified Collision Care program, and to achieve official OEM Certification by Fiat Chrysler, Nissan and Ford”, shares Simon Rivest. “This recognition demonstrates our commitment to providing safe repairs and an exceptional customer experience, to both our customers and our insurance partners. By constantly upgrading our facility, and providing our team with the latest tools, equipment and training, we ensure that our repairs are completed to OEM specifications”, he adds. “We are looking forward to adding additional OEM Certifications to our business as they join the Certified Collision Care program.”
Jean-François Gargya, directeur général of CarrXpert, commented : “I would like to congratulate Groupe Rivest CarrXpert Joliette on their certification by Certified Collision Care, Fiat Chrysler, Ford and Nissan. As the first shop in Quebec to achieve these prestigious credentials, this is a great accomplishment for their business and for the CarrXpert organization.”
The Certified Collision Care program provides all qualified collision repairers the opportunity to attain multiple OEM Certifications in Canada within a single program, audit process and cost. In order to qualify, repairers must have the proper tools, equipment, training and facilities required to repair vehicles to OEM specifications and ensure a vehicle’s fit, finish, durability, functionality, value, and safety are preserved. Certified Collision Care has strategic partnerships with Fiat Chrysler Canada, Ford Motor Company of Canada and Nissan Canada to manage and administer their OEM certification programs.
Visit www.certifiedcollisioncare.ca for more information.
CARSTAR 360 Abbotsford achieves OEM Certification by Ford and Fiat Chrysler
Hamilton, ON – Certified Collision Care announced today that CARSTAR 360 Abbotsford has achieved official OEM Certification by FCA Canada as a Mopar Certified Collision Repair Facility for the Chrysler, Dodge, Jeep, Ram and Fiat brands, and by Ford, with Ford National Body Shop Network Certification.
CARSTAR 360 Abbotsford is a family owned business owned by brothers Rick and Daryl Francoeur. They have been in business for nearly 11 years, with 8 of those years as CARSTAR 360 Abbotsford. As part of their custom shop, 360 Fabrication, they employ 35 staff at their state-of-the-art facility, and do business globally. They are highly committed to giving back to their community, hosting 15 fund-raising events each year for charities such as Cystic Fibrosis, Cancer, Abbotsford Hospice, Make-a-Wish and local sport teams.
“We are very proud to be a part of the Certified Collision Care program, and to achieve official OEM Certification by Fiat Chrysler and Ford”, shares Rick. “This recognition demonstrates our commitment to providing safe repairs and an exceptional customer experience, to both our customers and our insurance partners. By constantly upgrading our facility, and providing our team with the latest tools, equipment and training, we ensure that our repairs are completed to OEM specifications”, he adds. “We are looking forward to adding additional OEM Certifications to our business as they join the Certified Collision Care program.”
The Certified Collision Care program provides all qualified collision repairers the opportunity to attain multiple OEM Certifications in Canada within a single program, audit process and cost. In order to qualify, repairers must have the proper tools, equipment, training and facilities required to repair vehicles to OEM specifications and ensure a vehicle’s fit, finish, durability, functionality, value, and safety are preserved. Certified Collision Care has strategic partnerships with Fiat Chrysler Canada, Ford Motor Company of Canada and Nissan Canada to manage and administer their OEM certification programs.
About Certified Collision Care:
The mission of the Certified Collision Care program is to raise the industry’s technical capability and business operating standards. Our objective is to ensure each repair business that is certified has what is necessary to properly and safely repair current and future vehicles manufactured by the participating Automakers; provide consumers with an exceptional experience; and offer employees a career opportunity within a professionally operated business.
Certified Collision Care is the Canadian division of Assured Performance Network, the largest network of OEM Certified repair providers in the world with over 2,800 Collision Care Providers participating, and administers the Canadian Mopar Certified Collision Repair Facility Program, Ford National Body Shop Network Certified program and Nissan Certified Collision Repair Network. Visit www.certifiedcollisioncare.ca for more information.
Media Contact:
Certified Collision Care
Leanne Jefferies, VP of Canadian Operations, Assured Performance Network
(905) 628-2041
leanne.jefferies@assuredperformance.net
http://certifiedcollisioncare.ca
Nissan selects Certified Collision Care as Strategic Partner
Nissan Canada has selected Certified Collision Care, the Canadian division of Assured Performance Network, as their exclusive strategic partner to administer and manage their new collision repair certification program and national network. The Nissan Certified Collision Repair Network program will identify, Certify, and promote dealership and independent collision repair providers across all of Canada.
Participation in the Nissan Certified Collision Repair Network will be limited, and there will be a market lock-out restricting the number of Nissan certified facilities in each market area. Nissan program enrollment will begin April 19th and details will be available online at www.certifiedcollisioncare.ca. For Certified Collision Care Providers that gain Nissan Dealer sponsorship and are not in a locked-out market, there is no additional fee to add Nissan Certification to their Certified Collision Care credentials.
Certified shops will receive special Nissan Certified Collision Repair Network signage and listing on the consumer-facing on-line shop locators as part of the integrated Certified Collision Care program. This strategic partnership further reinforces the business strategy and slogan of the joint-effort certification program, “Certified Once, Recognized by Many”.
Nissan Canada will be an integral strategic partner leveraging the joint-effort collision repair facility certification services, infrastructure and turnkey program offered by Certified Collision Care. By leveraging the existing Certification process, Nissan is able to eliminate redundant costs, making certification more affordable for their dealerships and independently owned repair businesses that can meet their requirements.
The Nissan Certified Collision Repair Network was created to promote Certified collision repair providers to Nissan vehicle owners and insurers. The requirements are based upon the essential tools, equipment, training and facilities necessary to repair all Nissan vehicles back to manufacturer specifications. This new program will allow collision repair facilities that meet the minimum requirements to be certified by Nissan and participate in the Nissan Certified Collision Repair Network. The program will ensure that Nissan vehicle owners can choose a Certified collision repair provider to return their vehicle to OEM specifications, and ensure the vehicle’s fit, finish, durability, functionality, value, and safety are preserved. This is particularly important based upon the increasingly complex vehicle design and repair requirements of Nissan vehicles.
Leanne Jefferies, VP, Canadian Operations commented, “We are very excited to partner with Nissan Canada to add the Nissan Certified Collision Repair Network to our Certified shop’s credentials. Our joint-effort certification program provides top performing collision repairers an effective means to differentiate themselves in their market by aligning with the most powerful brands in the automotive industry.”
Visit www.certifiedcollisioncare.ca for more information.
About Certified Collision Care:
The mission of the Certified Collision Care program is to raise the industry’s technical capability and business operating standards. Our objective is to ensure each repair business that is certified has what is necessary to properly and safely repair current and future vehicles manufactured by the participating Automakers; provide consumers with an exceptional experience; and offer employees a career opportunity within a professionally operated business.
Certified Collision Care is the Canadian division of Assured Performance Network, the largest network of OEM Certified repair providers in the world with over 2,800 Collision Care Providers participating, and administers the Canadian Nissan Certified Collision Repair Network, Mopar Certified Collision Repair Facility, and Ford National Body Shop Network Certified programs. Visit www.certifiedcollisioncare.ca for more information.
Media Contact:
Certified Collision Care
Leanne Jefferies, VP of Canadian Operations, Assured Performance Network
(905) 628-2041, leanne.jefferies@assuredperformance.net
Prochilo Brothers Auto Collision achieves OEM Certification by FCA Canada and Certified Collision Care
HAMILTON, ON – Certified Collision Care announced today that all three locations of Prochilo Brothers Auto Collision has achieved official OEM Certification as a Mopar Certified Collision Repair Facility for the Chrysler, Dodge, Jeep, Ram and Fiat brands, and as a Certified Collision Care Provider.
“We are very excited to be recognized as a Certified Collision Care Facility, and to gain OEM Certifications by FCA Canada. We have made the investment to ensure that our highly trained technicians have the tools and equipment needed to repair vehicles safely and to OEM specifications”, shares Paul Prochilo, Director, Corporate Strategy for Prochilo Brothers Auto Collision. “We are focused on providing world class service and a simplified repair experience for our customers and insurance partners. Achieving OEM Certification demonstrates our commitment to excellence, and we are proud to have achieved this at all of our locations. We look forward to adding more OEM Certifications to our business as new OEMs join the Certified Collision Care program.“
The Certified Collision Care program provides all qualified collision repairers the opportunity to attain OEM Certification in Canada. In order to qualify, repairers must have the proper tools, equipment, training and facilities required to repair vehicles to OEM specifications and ensure a vehicle’s fit, finish, durability, functionality, value, and safety are preserved. Certified Collision Care has strategic partnerships with FCA Canada (Chrysler, Dodge, Jeep, Ram, Fiat brands) and Ford Motor Company of Canada (Ford National Body Shop Network Certification), to manage and administer their OEM certification programs.
About Certified Collision Care:
The mission of the Certified Collision Care program is to raise the industry’s technical capability and business operating standards. Our objective is to ensure each repair business that is certified has what is necessary to properly and safely repair current and future vehicles manufactured by the participating Automakers; provide consumers with an exceptional experience; and offer employees a career opportunity within a professionally operated business.
Certified Collision Care is the Canadian division of Assured Performance Network, the largest network of OEM Certified repair providers in the world with over 2,800 Collision Care Providers participating, and administers the Canadian Mopar Certified Collision Repair Facility Program and Ford National Body Shop Network Certified program. Visit www.certifiedcollisioncare.ca for more information.
Ford Motor Company of Canada Launches Body Shop Certification Program with Certified Collision Care
HAMILTON, ON – Ford Motor Company of Canada announced today they have launched the Ford National Body Shop Network to identify, Certify, and promote dealership and independent collision repair providers across all of Canada. Ford has selected Certified Collision Care, the Canadian division of Assured Performance Network, as their strategic partner to administer and manage their body shop certification program and national network.
Ford Motor Company of Canada will be an integral strategic partner leveraging the joint-effort collision repair facility certification services, infrastructure and turn-key program offered by Certified Collision Care. By leveraging the existing Certification process, Ford is able to eliminate redundant costs, making certification more affordable for their dealerships and independently owned repair businesses that can meet their requirements.
The Ford National Body Shop Network program was created to promote Certified dealership and independent collision repair providers, to Ford vehicle owners and insurers. The requirements are based upon the essential tools, equipment, training and facilities necessary to repair all Ford and Lincoln vehicles back to manufacturer specifications, including the new high-strength, military-grade aluminum-alloy used in the F-150 and Super Duty. This new program will provide dealers and independent collision repair facilities that meet the minimum requirements to be Certified by Ford Motor Company of Canada and participate in the Ford National Body Shop Network. The program will ensure that Ford vehicle owners can choose a Certified collision repair provider to return their vehicle to OEM specifications, and ensure the vehicle’s fit, finish, durability, functionality, value, and safety are preserved. This is particularly important based upon the increasingly complex vehicle design and repair requirements of Ford vehicles.
All qualified repair businesses can enroll in the Ford National Body Shop Network certification program, staring December 5, 2016. Certified shops will receive special Ford Certified signage as part of the integrated Certified Collision Care program and listing on the consumer-facing on-line shop locators and Smart Apps. This strategic partnership further reinforces the business strategy and slogan of the joint-effort certification program, “Certified Once, Recognized by Many”.
Leanne Jefferies, VP, Canadian Operations commented, “We are very excited to partner with Ford Motor Company of Canada to add the Ford National Body Shop Network Certified Program to our Certified shop’s credentials. Our joint-effort certification program provides top performing collision repairers an effective means to differentiate themselves in their market by aligning with the most powerful brands in the automotive industry.”
Visit www.certifiedcollisioncare.ca for more information.
About Certified Collision Care:
The mission of the Certified Collision Care program is to raise the industry’s technical capability and business operating standards. Our objective is to ensure each repair business that is certified has what is necessary to properly and safely repair current and future vehicles manufactured by the participating Automakers; provide consumers with an exceptional experience; and offer employees a career opportunity within a professionally operated business.
Certified Collision Care is the Canadian division of Assured Performance Network, the largest network of OEM Certified repair providers in the world with over 2,800 Collision Care Providers participating, and administers the Canadian Mopar Certified Collision Repair Facility Program and Ford National Body Shop Network Certified program. Visit www.certifiedcollisioncare.ca for more information.
WD Co-Auto Endorses Certified Collision Care
EDMONTON, ALBERTA – WD Co-Auto announced today, their strategic partnership with Certified Collision Care for OEM Certification and business improvement. WD-Co Auto sell and support both dealership and independent collision repair facilities throughout Western Canada offering products, services, and benefits to help their customers grow strong, profitable businesses. Certified Collision Care, the Canadian division of Assured Performance Network and the largest North American OEM Certified Collision Repair Network, now offers the 5-Star Business Performance Program to the collision repair industry as a bridge to OEM Certification.
Certified Collision Care created the online service to assist shops that want to develop and chart an improvement plan to achieve the requirements for OEM Certification. The program allows shops to see exactly how they stack up against OEM Certification requirements and how they compare with a proprietary list of industry best practices in the areas of finance, sales & marketing, production management, and customer satisfaction.
Upon completion of the self assessment, shops will have a strategic plan that focuses on the most important needs of the business and a defined path to enhance their body shop capabilities and overall performance, and ultimately, obtain OEM Certification. Once the business makes the necessary investments to meet certification requirements, they can transition seamlessly into the Certified Collision Care program to complete their OEM certification.
Bill Davidson, VP of Sales for the Warehouse Division at WD Co-Auto explains, “We are focused on bringing programs to our members that will help them make the right investments in their business to meet the repair and business needs of the future, including OEM Certification. We endorse the program introduced by Certified Collision Care, as it provides an invaluable resource to help our collision shop members to prepare for OEM Certification, and measure their business against industry best practices to identify improvement opportunities.”
“The 5-Star Business Performance Program helps our shops become top performers. To achieve this, they need to be technically capable; invest in their business; provide exceptional customer service; attract great employees; and gain valuable certification credentials to utilize in their market”, says Leanne Jefferies, VP Canadian Operations, Assured Performance Network. “We are excited to partner with WD Co-Auto and see their members prepare for and achieve business excellence and OEM Certification.”
About WD Co-Auto:
Formed in the early 1980’s, WD Co-Auto is a distributor servicing the dealership and independent collision centers throughout Western Canada with quality products and exceptional service. We are committed to enhancing our customer’s profitability through programs such as the LeanTEC state of the art inventory system, the integration of Lean Production into our customer’s facilities, and this Certified Collision Care program. We invite collision centers to find out more about these and other leading edge technologies we offer our customers to enhance their profitability by contacting one of our PBE Specialists. Visit www.wdcoauto.com for more information.
About Certified Collision Care:
The mission of the Certified Collision Care program is to raise the industry’s technical repair capability and ensure each repair business has what is necessary to properly and safely repair current and future vehicles manufactured by the participating Automakers. Certified Collision Care is the Canadian division of Assured Performance Network, the largest network of OEM Certified repair providers with over 2,800 Collision Care Providers participating. Visit www.certifiedcollisioncare.ca for more information.
Certified Collision Care Launches 5-Star Business Performance Program
Certified Collision Care has announced the launch of its 5-Star Business Performance Program to the collision repair industry as a bridge to OEM Certification.
HAMILTON, ON – Certified Collision Care, the Canadian division of Assured Performance Network and the largest North American OEM Certified Collision Repair Network, has announced the launch of their 5-Star Business Performance Program to the collision repair industry as a bridge to OEM Certification.
Certified Collision Care created the online service to assist shops that want to develop and chart an improvement plan to achieve the requirements for OEM Certification in a timely manner. The 5-Star Business Performance Program allows shops to see exactly how they stack up against the listing of OEM Certification requirements, and how they compare with a proprietary list of industry best practices in the areas of finance, sales & marketing, production management and customer satisfaction.
This exclusive evaluation and planning tool provides collision repairers with a self-administered online program to perform a confidential, in depth evaluation of their business, and create a Business Improvement Plan that identifies deficiencies, and provides action item to-do lists, budgets, and timelines. Over one thousand dealer body shops have used the tool as part of the joint-effort OEM Certification program managed by Assured Performance.
The 5-Star Business Performance Program has been developed based upon the top performance and business models of thousands of collision repair businesses. Using this tool allows a shop to identify their competitive strengths, weaknesses, and opportunities for improvement. Upon completion of the assessment, shops will have a strategic plan that focuses on the most important needs of the business.
Certified Collision Care is recognized as having the most stringent and comprehensive business requirements for official Certification. To become Certified, shops must provide proof of compliance, and then pass an onsite inspection-audit with several internal reviews. The 5-Star Business Performance Program can be used by repair businesses prior to enrolling in the extensive process. The program charts the path to enhanced body shop capabilities and overall performance, and ultimately, OEM Certification. Once the business makes the necessary investments to meet certification requirements, they can transition seamlessly into the Certified Collision Care program to complete their OEM certification. All Certified Collision Care Providers will have access to the resource to help ensure their business is a top performer.
For more details about the 5-Star Business Performance Program, click here.
To read the original article posted by http://autosphere.ca, click here.
To view the 5-Star Business Performance Program brochure, click here.
About Certified Collision Care:
The mission of the Certified Collision Care program is to raise the industry’s technical repair capability and ensure each repair business has what is necessary to properly and safely repair current and future vehicles manufactured by the participating Automakers. Certified Collision Care is the Canadian division of Assured Performance Network, the largest network of OEM Certified repair providers with over 2,800 Collision Care Providers participating, and administers the Mopar Certified Collision Repair Facility Program for FCA Canada. Visit www.certifiedcollisioncare.ca for more information.
CSN CARS Collision Centre achieves OEM Certification by FCA Canada and Certified Collision Care
HAMILTON, ON – Certified Collision Care announced today that CSN CARS Collision Centre has achieved their official OEM Certification as a Mopar Certified Collision Repair Facility for the Chrysler, Dodge, Jeep, Ram and Fiat brands, and as a Certified Collision Care provider.
Founded in 1987 by Nick DiLuca, CSN CARS Collision Centre is a family owned business that has continued to expand, now with three locations in the Burlington, Ontario area. Nick DiLuca is a founding member of the CSN group of collision repair facilities. “As vehicles continue to rapidly evolve with new technology and advanced materials, collision repairs are more complex than ever. We have made significant investments in our facility, equipment and training to ensure we remain the leaders in our market”, explains Nick.
CSN CARS Auto Collision was the first in North America to utilize the state of the art robotics technology supplied by Symach. Fab DiLuca manages the daily operations at CSN CARS Collision Centre. “By providing an exceptional work environment and ongoing training to keep our technicians up to date, we attract and retain great people in our business. This allows us to provide our customers and insurance partners with the highest quality and service, and the peace of mind, knowing that all our repairs meet OEM specifications. We are very proud to be recognized as a Certified Collision Care provider and achieve FCA Certification as a Mopar Certified Collision Repair Facility” says Fab.
The Certified Collision Care program provides all qualified collision repairers the opportunity to attain OEM Certification in Canada. In order to qualify, repairers must have the proper tools, equipment, training and facilities required to repair vehicles to OEM specifications and ensure a vehicle’s fit, finish, durability, functionality, value, and safety are preserved. Certified Collision Care has an exclusive agreement with FCA Canada (Chrysler, Dodge, Jeep, Ram, Fiat brands) to manage and administer their OEM certification program. All Certified Collision Care providers are recognized as Mopar Certified Collision Repair Facilities.
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About Certified Collision Care: The mission of the Certified Collision Care program is to raise the industry’s technical repair capability and ensure each repair business has what is necessary to properly and safely repair current and future vehicles manufactured by the participating Automakers. Certified Collision Care is the Canadian division of Assured Performance Network, the largest network of Certified repair providers with over 2,800 Collision Care Providers participating. Assured Performance was created as a joint-effort initiative to provide body shop Certification for several of the largest auto manufacturers in North America. Visit www.certifiedcollisioncare.ca for more information.
Media Contacts:
Certified Collision Care
Leanne Jefferies, VP of Canadian Operations, Assured Performance Network
(905) 628-2041, leanne.jefferies@assuredperformance.net
www.assuredperformance.net
www.certifiedcollisioncare.ca
CarrXpert Announces Partnership with Certified Collision Care
QUÉBEC, October 19th 2016 /CNW Telbec/ –Mr. Jean-François Gargya, Director General of the CarrXpert banner, a subsidiary of the Corporation des concessionnaires automobiles du Québec, is pleased to announce an exciting partnership. Quebec’s largest network of body shops has joined efforts with Certified Collision Care to certify FCA body shops associated with Quebec’s dealership network. CarrXpert is expanding across Canada, and will be working to certify body shops with Certified Collision Care across the country.
Certified Collision Care is the Canadian division of Assured Performance Network and represents the largest OEM Certification program in North America. Certified Collision Care has an exclusive agreement with FCA Canada (Chrysler, Dodge, Jeep, Ram, and Fiat brands) to manage and administer their Mopar Certified Collsion Repair Facility program in Canada. In order to qualify, repairers must have the proper tools, equipment, training and facilities required to properly repair vehicles to OEM specifications and ensure a vehicle’s fit, finish, durability, functionality, value, and safety are preserved.
Certified Collision Care’s rigorous five-step validation process ensures compliance with certification criteria that are based on the manufacturer’s requirements. As today’s vehicles are built with lighter materials to meet environmental standards, the body shops must follow OEM recommended repair procedures to ensure the safety of passengers. OEM Certification programs are being introduced by car manufacturers to protect consumers and ensure vehicles are safe following a collision repair. Mr.Gargya’s team is delighted with this partnership and states, “As we are committed to serve dealers, we must also have the same commitment to their respective manufacturers. This partnership is in continuity with our business model.”
Leanne Jefferies, Vice President, Canadian Operations, Assured Performance Network, is also delighted with this partnership and stated “We are very pleased to have this partnership with CarrXpert body shops. We will be able to develop the Certified network in direct collaboration with dealers and their respective manufacturers. This will support expansion of our certification program and allow us to quickly reach the goal of having a Certified collision repair choice in every community.”
About CarrXpert Corporation:
CarrXpertCorporation, is the largest network of body shops in Quebec, and is affiliated with the Corporation of Quebec auto dealers. It brings together more than 500 member dealers across Quebec, who operate some 190 body shops. Visit www.carrxpert.com for more information.
About Certified Collision Care:
The mission of the Certified Collision Care program is to raise the industry’s technical repair capability and ensure each repair business has what is necessary to properly and safely repair current and future vehicles manufactured by the participating Automakers. Visit www.certifiedcollisioncare.ca for more information.
Source:
Jean-François Gargya, Director General
Email: jfgargya@ccaq.com
Phone: 418 523-2991, ext. 237
www.carrxpert.com
Speedy Collision Weston Garyray achieves OEM Certification by FCA Canada and Certified Collision Care
HAMILTON, ON, October 6, 2016 – Certified Collision Care announced today that Speedy Collision Weston Garyray has achieved their official OEM Certification as a Mopar Certified Collision Repair Facility for the Chrysler, Dodge, Jeep, Ram and Fiat brands, and as a Certified Collision Care provider.
Garyray Auto Collision Ltd. has been a family owned and operated repair facility since 1981. Their management team has over 100 years experience in the collision industry, and takes pride in the relationships they have with their repeat customer base, insurance companies, dealerships and fleet accounts. Sandro Perruzza who owns and operates the business today, is the founder’s son and a licensed mechanic with 28 years experience in the industry. “Our industry is changing at a very quick pace, and keeping up to date is essential to ensure that vehicles can be properly repaired to OEM specifications. OEM Certification allows our facility to stand out and be recognized for the investments we have made in tools, equipment, and I-CAR training”, explains Sandro. “Our team understands the continuous need for speed, price and quality. We are always training and looking for faster and better solutions, always with the customers need for quality first”. Their mission statement reflects these values. It reads “Repair vehicles with honesty, Integrity, ensuring high quality, low cost and fast turnaround.”
The Certified Collision Care program provides all qualified collision repairers the opportunity to attain OEM Certification in Canada. In order to qualify, repairers must have the proper tools, equipment, training and facilities required to repair vehicles to OEM specifications and ensure a vehicle’s fit, finish, durability, functionality, value, and safety are preserved. Certified Collision Care has an exclusive agreement with FCA Canada (Chrysler, Dodge, Jeep, Ram, Fiat brands) to manage and administer their OEM certification program. All Certified Collision Care providers are recognized as Mopar Certified Collision Repair Facilities.
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About Certified Collision Care:
The mission of the Certified Collision Care program is to raise the industry’s technical repair capability and ensure each repair business has what is necessary to properly and safely repair current and future vehicles manufactured by the participating Automakers. Certified Collision Care is the Canadian division of Assured Performance Network, the largest network of Certified repair providers with over 2,800 Collision Care Providers participating. Assured Performance was created as a joint-effort initiative to provide body shop Certification for several of the largest auto manufacturers in North America. Visit www.certifiedcollisioncare.ca for more information.
Media Contact:
Certified Collision Care
Leanne Jefferies, VP of Canadian Operations,
Assured Performance Network
(905) 628-2041
leanne.jefferies@assuredperformance.net
www.certifiedcollisioncare.ca
Windsor CARSTAR achieves OEM Certification by FCA Canada and Certified Collision Care
WINDSOR, ON, October 5, 2016 – Certified Collision Care announced today that Windsor CARSTAR Collision has achieved their official OEM Certification as a Mopar Certified Collision Repair Facility for the Chrysler, Dodge, Jeep, Ram and Fiat brands, and as a Certified Collision Care provider.
Windsor CARSTAR Collision opened in 2004, as brand new 7,000 sq ft facility with staff of 5, and has rapidly grown since then. Today the business occupies 9,000 sq ft, with 20 staff repairing over 100 vehicles per month.
Owner Dennis Carlini shares, “Our goal has always been to be the leaders in the collision repair business in our area by making the investments in our business that are needed to properly look after our customers. As vehicles are changing, our goal is to continue to be leaders by educating our staff with the latest training, and achieving I-CAR Gold Class status, and multiple OEM Certifications. This shows our commitment not only to our staff, but to our customers and insurance partners, providing peace of mind that vehicles are being repaired properly to OEM specifications. We are very proud to be a Certified Collision Care provider, and to be recognized as a Mopar Certified Collision Repair Facility.”
The Certified Collision Care program provides all qualified collision repairers the opportunity to attain OEM Certification in Canada. In order to qualify, repairers must have the proper tools, equipment, training and facilities required to repair vehicles to OEM specifications and ensure a vehicle’s fit, finish, durability, functionality, value, and safety are preserved. Certified Collision Care has an exclusive agreement with FCA Canada (Chrysler, Dodge, Jeep, Ram, Fiat brands) to manage and administer their OEM certification program. All Certified Collision Care providers are recognized as Mopar Certified Collision Repair Facilities.
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About Certified Collision Care:
The mission of the Certified Collision Care program is to raise the industry’s technical repair capability and ensure each repair business has what is necessary to properly and safely repair current and future vehicles manufactured by the participating Automakers. Certified Collision Care is the Canadian division of Assured Performance Network, the largest network of Certified repair providers with over 2,800 Collision Care Providers participating. Assured Performance was created as a joint-effort initiative to provide body shop Certification for several of the largest auto manufacturers in North America. Visit www.certifiedcollisioncare.ca for more information.
Media Contact:
Certified Collision Care
Leanne Jefferies, VP of Canadian Operations,
Assured Performance Network
(905) 628-2041
leanne.jefferies@assuredperformance.net
www.certifiedcollisioncare.ca
Certified Collision Care and TenPoint Complete Announce Advanced and Customized CSI Services for OEM Certified Collision Care Providers
Hamilton, Ontario – Certified Collision Care, the Canadian division of Assured Performance Network, North America’s largest OEM Certified Collision Repair Network, announced today they have entered into an agreement with TenPoint Complete to provide special services and pricing to their Certified Repair Provider network. Through this alliance, Certified Collision Care shops will be able to track their CSI performance and access, measure and manage all aspects of their collision repair business through a newly developed KPI feature. The newly developed services delivered by TenPoint Complete also features custom dashboards and electronic and phone-based CSI surveying. This exclusive tool-set will provide Collision Care Providers with an advanced approach to CSI that is also cost effective.
“Our alliance with Assured Performance’s Certified Collision Care demonstrates a collaborative effort that provides services to multiple stakeholders – including repairers, OEMs and other business partners,” said Robb Young, TenPoint Complete. “Repair businesses in the network now have access to the “Complete Solution” including custom dashboards and electronic and phone-based CSI surveying. This will enable decision makers the ability to positively impact customer satisfaction on a daily basis,” Young added.
“This new business relationship with TenPoint Complete creates an ideal way for our OEM Certified Collision Care Providers to deliver, monitor and manage the best customer experience possible,” said Scott Biggs, CEO, Assured Performance, and added, “Enabling our Certified Repair Providers to deliver an exceptional customer experience, consistently and cost effectively is fundamental to our mission.”
Certified Collision Care strives to continually offer solutions that provide additional value to their OEM Certified network of repair providers and participating OEM partners. Leanne Jefferies, Assured Performance Vice President of Canadian Operations said, “This CSI solution provides a shop with exactly what they need to manage quality and compliance efficiently, with the added bonus that it represents the most cost effective solution, improving the overall business ROI.”
About TenPoint Complete
TenPoint Complete is the leading provider of credible and actionable customer satisfaction and call center services to the automotive and insurance industries. Serving repairer and insurance claims organizations for over 20 years, the team at TenPoint Complete is driven by experience. For more information on TenPoint Complete, please contact Robb Young, Director of Business Development, by email at ryoung@tenpointcomplete.com or call 855-338-6461.
About Certified Collision Care:
The mission of the Certified Collision Care program is to raise the industry’s technical repair capability and ensure each repair business has what is necessary to properly and safely repair current and future vehicles manufactured by the participating Automakers. Certified Collision Care is the Canadian division of Assured Performance Network, the largest network of Certified repair providers with over 2,800 Collision Care Providers participating. Assured Performance was created as a joint-effort initiative to provide body shop Certification for several of the largest auto manufacturers in North America covering over 65% of all vehicle brands on the road including but not limited to: Ford, Nissan, Fiat-Chrysler Automobiles (FCA), Hyundai, Enterprise and others. In Canada, Certified Collision Care provides OEM Certification for FCA Canada.
Media Contact:
Certified Collision Care
www.CertifiedCollisionCare.ca
Leanne Jefferies, VP Canadian Operations, Assured Performance Network
(905) 628-2041
CCIF reveals speakers for Vancouver meeting
Ottawa, Ontario — August 29, 2016 — The next meeting of the Canadian Collision Industry Forum (CCIF) will take place September 29 to 30 at the Vancouver Marriott Pinnacle Downtown.
Industry experts will share insight into the latest collision repair industry trends including diagnostic scanning, industry accreditation and OEM certification programs. The Vancouver meeting will also include an update on the First-Notice-Of-Loss project, and a information on a new initiative focused on reconnecting industry and education.
CCIF has also revealed the speaker list for the Vancouver meeting. The presenters represent various sectors in the automotive claims economy.
Larry Jefferies, President, Jefferies Consulting
Jefferies provides consulting services to a variety of collision industry stakeholders focusing on developing opportunities that enhance strategic business growth.
A co-founder of CARSTAR Automotive Canada, Jefferies has also served on the executive board of the Automotive Industries Association of Canada, including a term as Chairman.
He has recently finished serving his second term as Chairman of CCIF and has been active in other industry related activities including Skills Canada and I-CAR Canada.
Leanne Jefferies, Vice President, Canadian Operations, Assured Performance Network
Leanne Jefferies is Vice President, Canadian Operations, Assured Performance Network, leading Canadian expansion of Certified Collision Care. She also manages the CCIF Skills Program, nationally promoting careers in collision repair at Skills Canada events.
Over her 20 year career, she has worked with industry stakeholders across Canada to collaborate and develop solutions to create a better, more sustainable future. She was honoured by Women’s Industry Network (WIN) in 2014 as a Most Influential Woman in Collision Repair. Her career began with 12 years ownership of a collision repair facility, followed by a five year career in publishing, and most recently, she built CCIF into the great organization it is today. She is a regular contributor to industry publications, WIN volunteer and an advocate for women in the collision repair business.
Andrew Shepherd, Senior Director, Industry Programs, Automotive Industries Association of Canada
Shepherd is Senior Director, Industry Programs at the Automotive Industries Association of Canada, as well as Executive Director of I-CAR Canada. He has been involved in training and human resource policy in government and industry, and joined AIA in 2010 to manage I-CAR collision repair training in Canada.
David Ribeiro, Coordinator, Leadership Programs, Automotive Retailers Association (ARA)
Ribeiro has spent over 35 years in the automotive industry. His automotive career started in 1979 with collision industry training at a local vocational school in Vancouver. From there he began work as a collision technician but quickly realized that he preferred to have his own operation. He operated his own body shop in the Burnaby, BC area for two years before joining the Insurance Corporation of British Columbia (ICBC).
Over his 26 years career at ICBC, Ribeiro worked his way up from the front line estimator role through various management and regional management positions. One of his most noticeable accomplishments included project management responsibility for the development and implementation of the Corporation’s Centralized Estimating Facility.
He joined the Automotive Retailers Association (ARA) in 2014 as the Director of Industry Relations. In this role he led divisional staff efforts to ensure membership growth and retention, while expanding membership engagement. He recently volunteered to step back from the Director role to allow sufficient time to manage both the Collision and Mechanical divisions of the ARA within British Columbia. He continues as a coordinator of leadership programs such as the recently released Certified Collision Repair Program.
Joe Carvalho, Manager, National Auto Vendor Programs, Claims, Economical Insurance
Carvalho is the Manager, National, Physical Damage Vendor Programs for Economical Insurance. His roots are deep in the collision industry. A licensed collision professional, over the last 27 years Carvalho has worked for Economical Insurance and has recently assumed his current national role for Economical Insurance. After serving two years on the CCIF Steering Committee, Carvalho assumed the position of CCIF Chairman, starting his term in January 2016.
Patrice Marcil, Learning & Development Director, Axalta Coating Systems
Marcil started his career with Axalta as a Technical Training Instructor in 2000 moving to Training and Customer Care Centre Manager, then adding Strategic Planning and Refinish Performance Management responsibilities for Canada. His current role is Learning & Development Director for North America.
Marcil started in the automotive Industry in 1979 as a part-time technician in his father’s shop, moving to shop manager in 1985 until 1989. He began a second career as a collision repair instructor from 1990 to 2000.
Terry Daniels, Managing Director, Impact Auto Auctions
With over 18 years in the salvage and whole-car auction business in both technology and business leadership roles, Daniels brings unique insights into automotive remarketing in the Canadian collision industry. He has led the development of the salvage management services model in Canada, and continues to evolve the industry with a focus on value maximization, customer experience and process efficiency for both buyers and sellers
For more information on CCIF or to register for CCIF Vancouver, please visit
ccif.ca.
Shop Certification At 2016 NACE/CARS
Assured Performance CEO/President Scott Biggs, at NACE/CARS 2016, explaining why shop certification programs are meeting a demand, which is to raise the quality of collision repair services.
August 11, 2016 – Assured Performance covered one of the hottest topics in the world of collision repair, shop certification, at the 2016 NACE/CARS Conference in Anaheim California.
Assured Performance representatives shared the microphone to discuss the latest shop certification program developments. Shop owners and managers from businesses already involved in a shop certification process, and those getting ready to do so, shared insight and information regarding the best tools and ways to achieve their goals.
Assured Performance Founder and President Scott Biggs discussed the recent Canadian launch of the Assured Performance program. Biggs shared some very interesting data and statistics, including the fact that 35% of collision repairs in the U.S. are performed in OEM Certified collision repair shops.
“The justification for collison repair shop certification programs became obvious five years ago, when we discovered that less than 5% of shops possessed the tools and training to keep up with the technological advancements of the new vehicles being delivered. We wanted to develop a program which was recognized by OEMs, appreciated by insurers and approved by shops, which would also wean out the weaker players. How is it that shops, which aren’t equipped to do so, are still repairing damaged vehicles?ˮ asked Biggs.
Workshops participants discussed the various advantages of shop certification and reviewed the progress of the programs to-date. New-vehicle manufacturer representatives were also present to discuss their point of view and expectations in regard to these programs.
The session wrapped up with presentation of what the North-American collision repair market of the future will probably look like.
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Assured Performance Network’s new Certified Collision Care program will provide many benefits.
Certified Once, Recognized by Many
OEM (original equipment manufacturer) certification is a growing trend in the collision repair industry, and in Canada, programs are just starting to develop. Given the complexity of the collision repair business, any program that simplifies the certification process and unifies industry stakeholders is a good thing. This is why the time is right for a new national program.
Leanne Jefferies, vice president, Canadian Operations at Assured Performance Network, has just launched the “Certified Collision Care” program in Canada. The program has a long history of success with the company’s U.S.- based parent company. Assured Performance Network has certified over 2,000 collision repair facilities in the U.S. and had that certification recognized by U.S. OEMs. Certification is given only to repairers that meet or exceed OEM standards for tools, equipment, training, and facilities. Certification assures customers that these shops are able to properly repair vehicles to manufacturer specifications for fit, finish, durability, value, and safety.
Assured Performance Network’s motto is “Certified once, recognized by many.” It is the collaborative spirit of the program that sets it apart. “This is a unique opportunity,” Jefferies says. “We can work together in a way that’s not been done before in Canada. There are benefits for repairers, OEMs, consumers, and insurers.”
Providing a single avenue for certification is the simplest, most efficient way to ensure quality standards, safety, and high customer satisfaction
The Certified Collision Care program will provide a framework for OEMs to come together and agree on the standards that repairers in Canada need to meet to properly repair vehicles. Working together will reduce redundancy in program requirements, repetitious inspections, and unnecessary duplication of costs.
Providing a single avenue for certification is the simplest, most efficient way to ensure quality standards, safety, and high customer satisfaction, Jefferies says. The program levels the playing field. It gives all technically qualified collision repairers the opportunity to become certified and differentiate themselves from others who may not have made the same investments in quality. It is also open to all OEMs that want a proven certification program so they can assure their customers that their vehicles are being repaired at qualified repair shops. A certified collision repair program increases customer satisfaction and helps OEMs to protect their brand and promote customer loyalty.
“I see this program as an opportunity for our industry to create a standard,” explains Jefferies, “to recognize repairers who have stayed current and invested in training and equipment; to encourage more repairers to invest in I-CAR training, tools, and equipment; and, most importantly, to protect consumers. By working together, we can establish our own ‘seal of approval’ that lets customers and insurers know that we are qualified to repair vehicles.”
The process of becoming a “Certified Collision Care” provider is very straightforward. The program is largely run online. Other than an on-site inspection and audits, a shop can manage everything on the Certified Collision Care website: certifiedcollisioncare.ca
Once enrolled, shops are able to assess their business capability against a complete list of certification standards and receive an evaluation that shows any deficiencies. Shops can then make the modifications or investments required to qualify. Next, an inspector audits the shops to ensure proof of compliance through documentation and photos. Once certified, a shop has access to various marketing and promotional tools. Jefferies adds, “Our program is user-friendly, transparent, and open to all. Our website lists all of our certification requirements, so there is no guesswork involved. Our account managers are there to support repairers and answer questions every step of the way during the process.”
Benefits to Stakeholders
The Certified Collision Care program is an idea that has come along at the right moment, if for no other reason than the accelerating pace of change and the increasing complexity in the industry. Certification provides real benefits for shops. It tells insurers and customers that a business has all of the necessary skills, technical knowledge, and tools it takes to repair current and next generation vehicles. Used as part of a marketing campaign, it can help drive more sales, convert estimates into repairs, and, ultimately, produce happy customers.
We can work together in a way that’s not been done before in Canada
Ongoing participation and certification also allows shop owners to better plan future investment. By knowing what is coming down the road, they can develop a training plan to ensure their technicians stay current, rather than simply reacting after the fact. The Certified Collision Care program provides clarity and guidance on where to invest.
Having a shop with visibly high standards has an impact on the business in other ways — including recruiting and retention. “Shops with a reputation for quality are also able to attract better employees. The best like to work with the best,” says Jefferies.
“All together, the benefits of Certified Collision Care add up to the opportunity to earn a better return on a shop’s investment in tools, training, facilities, and marketing,” she says.
For insurers, Certified Collision Care offers the ability to easily identify the qualifications of repairers across Canada. This in turn gives peace of mind to their customers, assuring them that their vehicles are receiving safe repairs that meet OEM specifications. In addition, the program can help to identify repairers with advanced capabilities to repair vehicles that have aluminum and carbon fibre in their structure.
Certification requires shops to meet standards in the areas of business practices, technical capabilities, customer service, regulatory compliance, and advanced capabilities. Many shops can already check off a lot of the boxes needed to qualify. Here are some of the initial qualifications:
Business Standards
- Shops must have been in business for five years or possess a credit rating and service history. As well, they must provide proof of Garage Keepers liability insurance with a minimum of a million dollars of coverage. Shops must also give customers a limited lifetime warranty.
- Shops must subscribe to an electronic p-page (procedure page) logic estimating system. They must also be in compliance with locally, provincially, and nationally legislated operating requirements, including worker protection and hazardous waste disposal.
- Shops must measure customer satisfaction through a third party provider and have a process to follow up with unsatisfied customers. They must use a preferred rental car company or provide complimentary customer transportation. They are also required to deliver a vehicle with a clean interior and exterior.
- Shops must have a well-maintained, well-lit parking area and a professional, well-maintained customer waiting area. They must provide formalized customer service training to key office staff.
Technical Standards
- Shops must have I-CAR Gold Class or Gold Class in Progress status with proof of ongoing I-CAR training quarterly. I-CAR Gold Class status must be achieved by the first annual certification renewal (that is, within 12 months). The facility must have provincially licensed technicians employed at all times.
- Shops are required to subscribe to current OEM repair procedures and be able to provide documented proof of this.
- Use of a frame rack or dedicated universal fixture bench with proper anchoring and pulling capabilities is mandatory. Also mandatory is an electronic 3D measuring system with a current data subscription and proof of the technical training to operate the system.
- Qualified shops must use a current refrigerant recovery/recycling system or provide proof of a subcontract supplier. They must have the ability to conduct and verify four-wheel alignment either in-house or through a subcontract provider.
- Shops must have the ability to remove, replace, and reinstall steering and suspension components, as well as engine and drive train units. They must have the ability to service passive and active restraint systems.
- Shops must have a spray paint booth with forced air drying systems, use an OEM-approved finishing system, and show proof of product training for that system.
- Shops must have a ground lift with at least 7,000 pounds capacity and use pressure-fed corrosion compound and application systems. They must have the ability to perform pre and post repair vehicle diagnostic scans and proof of calibration either in-house or through a subcontractor. Shops are required to have a documented quality assurance or quality control system in place.
Advanced Materials
- “Advanced materials are being used in all vehicles today,” says Jefferies. “With one certification from Certified Collision Care, you will get recognition from multiple manufacturers on advanced materials. With so much new technology and materials coming down the road at such a rapid pace of deployment, having a single stop certification is simply going to save everybody time and money.”
- To qualify for certification, shops must meet manufacturers’ specifications according to make, model, and year:
- Shops must have a 220-volt, three-phase inverter or functionally equivalent squeeze-type resistance spot welder capable of producing a minimum of 600 lb of clamping force and 10,000 amps of current at the electrodes. They must also have a 220-volt MIG/MAG welder for steel fusion.
- Shops are required to have a dent removal/pulling system for steel panels that contains a stud welder, stud pins and washers, wiggle wire, and pulling attachments. They must have completed I-CAR WCS03: Steel GMA Welding certification, have a MIG welder with silicon-bronze MIG brazing capabilities, and have proof of training in silicon-bronze MIG brazing.
- As far as standard certification goes, a considerable number of shops already qualify or are close to qualification with their current training and facilities. Others may already also qualify for optional qualification in composite materials and aluminum repair. To qualify for the optional composite materials certification, shops must meet additional qualifications:
- Shops must have the tools and equipment to repair advanced structural composite and carbon fibre components, and provide proof of training or certification in repairing those components.
- Shops must have a clean room and an air filtration and evacuation system. Shops must also provide proof of any OEM certification for advanced structural composites or carbon fibre construction.
Repairers can also add to their certification an “aluminum repair capable” designation. The requirements for this certification are straightforward:
Shops must have a separate work area for aluminum repair, either a separate room or a curtain system. They must have a designated set of special tools specifically for aluminum vehicles to prevent cross-contamination from steel-body vehicles. Their inventory must contain all the required hand tools per manufacturer specifications.
- Shops must use a 220-volt pulse MIG welder for aluminum work and an aluminum dent extraction system that contains a stud welder, a heat gun, a pyrometer, and aluminum hammers. They are also required to use specialized self-piercing rivet guns that meet or exceed manufacturer specifications.
- Shops must have an immersion-type wet-mix dust extraction system in place.
- Shops must have completed I-CAR Ford Structural Repair and I-CAR WCA05: Aluminum Welding training or have proof of functional equivalents.
Having a single stop certification is going to save everybody time and money
Once again, many shops may already qualify for these optional certifications or be very close to qualification. The full list of requirements is available on the company’s website.
As already stated, in the U.S., the program has grown to include more than 2,000 shops. Jefferies is aiming to have all qualified shops in Canada certified in order to provide coast-to-coast coverage and to have at least one certified repairer in every community. She expects that at least 800 to 1,000 shops will join the program.
The annual cost for basic certification is $2,950 CAD, which will include the OEM certification and recognitions that are added during the inaugural year. As an added incentive, participating shops are only required to pay a non-refundable $1,000 CAD deposit at the time of enrollment, with the balance due upon process completion and official certification.
Shops will have the option to select various OEM certifications and recognitions and marketing programs as they are added to the program in subsequent years, which could require additional fees.
“I am excited to have the opportunity to bring this program to Canada. The program is effective, efficient, and affordable,” Jefferies says. “By providing third-party, neutral certification, we’re bringing real value to all stakeholders in collision repair. By working together collaboratively as an industry, we can really make a difference. It’s a win for everybody.”
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This article originally appeared in the Spring 2016 issue of Collision Quarterly.
CERTIFIED COLLISION CARE AWARDS FIRST CANADIAN CERTIFICATIONS
Certified Collision Care is working with best-in-class collision repair businesses that have met or exceeded the advanced technical requirements to become officially certified.
In order to qualify, repairers must have the proper tools, equipment, training and facilities required to repair vehicles to OEM specifications and ensure a vehicle’s fit, finish, durability, functionality, value, and safety are preserved.
Supreme Collision Centre in Bolton, Ont. and Thornhill, Ont. are the first collision repair facilities to be awarded this Certification in Canada and will have their Aurora location certified shortly. Marty Reddick, President of Supreme Collision Centre says, “we work very hard to stay ahead of the curve in the collision repair industry and to be leaders in every community that we operate in. This official certification demonstrates our commitment to our respective business partners, to develop and support our people, and continues our pursuit of process excellence. We are extremely pleased to be the first organization recognized by the Certified Collision Care Program in Canada.”
The Canadian program is managed by Canadians, for Canadians, and follows the success of U.S.- based parent company Assured Performance Network that works with the top U.S. OEMs to identify, certify, and promote over 2000 U.S. repair businesses through one joint-effort program.
Certified Collision Care is positioned to rapidly expand across the country, as it provides top performing collision repairers a way to gain recognition for their investment in their business and differentiate themselves in their market.
“I am excited to have the opportunity to bring this program to Canada”, says Leanne Jefferies, Vice President of Canadian Operations, Assured Performance. “Advanced materials are being used in all vehicles today. With so much new technology coming down the road at such a rapid pace of deployment, we need a way to identify facilities who are qualified to handle these repairs.”
The program’s unique approach will enable repairers to be Certified Once and Recognized by many, using a consistent turnkey system that eliminates redundancy in program requirements, repetitious inspections, and unnecessary duplication of costs.
Because the certification process is completed by a neutral third party; the result provides significant added value to all stakeholders in the collision repair industry.
PARR AUTO BODY AWARDED CERTIFIED COLLISION CARE STATUS
Parr Auto Body, located in Saskatoon, Sask., has been awarded Certified Collision Care status.
In order to qualify for Certified Collision Care status, repairers must have the proper tools, equipment, training and facilities required to repair vehicles to OEM specifications and ensure a vehicle’s fit, finish, durability, function.
Parr Auto Body has been a strong leader in the Saskatoon collision repair market since 1952. “We are committed to providing our customers with excellence in all areas—our equipment and tooling, our technical skill levels, and our customer experience”, said Tom Bissonnette, owner of Parr Auto Body.
“Our team at Parr Auto Body has worked hard to achieve this goal of becoming a Certified Collision Care provider. With the constant changes in vehicle technology, aluminum, high strength steel and more, we are focused on ensuring that our customers’ collision repair requirements are exceeded. I am so proud of our team at Parr and their commitment continuous improvement,” said Chelsea Stebner, partner at Parr Auto Body.
Certified Collision Care is positioned to rapidly expand across the country, as it provides top performing collision repairers a way to gain recognition for their investment in their business and differentiate themselves in their market.
“It’s exciting to see early adopters of our Canadian program achieve their official credentials as Certified Collision Care providers, says Leanne Jefferies, VP of Canadian Operations, Assured Performance.
“Our program’s unique approach will enable repairers to be ‘Certified Once and Recognized by Many’—using a consistent turnkey system that eliminates redundancy in program requirements, repetitious inspections, and unnecessary duplication of costs.”
For more details on Certified Collision Care, click here
SPEEDY COLLISION PARTNERS WITH CERTIFIED COLLISION CARE
Speedy Collision has announced a partnership with Certified Collision Care for all of its locations across Canada.
Certified Collision Care is working with best-in-class collision repair businesses that have met or exceeded the advanced technical requirements to become officially certified. In order to qualify, repairers must have the proper tools, equipment, training and facilities required to repair vehicles to OEM specifications and ensure a vehicle’s fit, finish, durability and functionality.
Speedy Collision is a rapidly growing collision repair franchise with 26 facilities located across Canada. Speedy Collision saw the value in participating in the Certified Collision Care program when it launched in Canada, and has made participation in the program mandatory for all locations. Two Speedy facilities have already earned their credentials. “OE Certification is the way of the future, and when I learned about the unique joint-effort program being launched, it just made a lot of sense,” said Terry Allen, CEO Speedy Collision. “To be a professional repairer today, investment in tools, equipment, and training is not optional. The Certified Collision Care program lets our franchisees stand out as leaders who are committed to doing repairs to OEM specifications”, added Allen.
Speedy Collision Midland (Bodyline Collision Ltd.) has been awarded their Certified Collision Care credentials. Brothers Wally and Gary Betcher co-own the brand new 5200 sq. ft. state-of-the art facility. “We have invested heavily to properly equip our facility and train our technicians. Top quality repairs demand top quality equipment and this recognition will help us to differentiate our business in our local market”, said Gary Betcher.
Speedy Collision Weston (Garyray Autobody) has also been awarded credentials as a Certified Collision Care provider. Owner Sandro Perruzza said, “I am proud to be recognized as a Certified Collision Care provider. These credentials demonstrate our commitment to excellence. At Speedy Collision Weston we take pride in delivering exceptional service and repairing vehicles to OEM specifications for our customers and insurance partners.”
“I am excited to be working with the Speedy Collision network. It’s a pleasure to see all of their locations working towards completing their certification, and I look forward to seeing them achieve their goal of 100 percent participation”, said Leanne Jefferies, VP of Canadian Operations; Assured Performance. “Our program’s unique approach will enable repairers to be ‘Certified Once and Recognized by Many,’ using a consistent turnkey system that eliminates redundancy in program requirements, repetitious inspections, and unnecessary duplication of costs.”
For more details about Certified Collision Care, click here
FCA Canada launches Mopar Certified Collision Repair Facility Program with Certified Collision Care
May 18, 2016 — Hamilton, Ontario — FCA Canada has entered into an exclusive strategic agreement with Certified Collision Care to develop, launch and manage the company’s Mopar Certified Collision Repair Facility program. FCA Canada owns the Chrysler, Dodge, Jeep, Ram and Fiat brands.
According to an official statement, FCA Canada will be an integral strategic partner leveraging the joint-effort collision repair facility certification services, infrastructure and turnkey program offered by Certified Collision Care.
This new program allows dealers and independent collision repair facilities to meet the qualifications necessary to be certified by FCA Canada as a collision repair facility of choice for its vehicle owners. According to Certified Collision Care, the program will ensure that FCA Canada vehicle owners can choose a certified collision repair provider, that has the proper tools, equipment, training and facility required to repair their vehicle to OEM specifications and ensure the vehicle’s fit, finish, durability, functionality, value, and safety are preserved.
“Our commitment to our car buyers starts when they purchase their vehicle from FCA Canada, and this includes ensuring they have a Certified Collision Repair Facility to repair their vehicle should they ever need one,” said Mopar Service & Parts Marketing Manager for FCA Canada, John Eason.
All Certified Collision Care facilities will automatically be recognized by FCA Canada as Mopar Certified Collision Repair Facilities on June 1, 2016, and will receive special FCA Certified signage as part of the integrated Certified Collision Care program.
“We are proud to partner with FCA Canada to add the Mopar Certified Collision Repair Facility Program and FCA Canada recognition to our certified shop’s credentials. The national network we are developing helps to fulfill their commitment to their vehicle buyers,” said Leanne Jefferies, VP of Canadian Operations for Certified Collision Care.
Color Compass hosts information session
Edmonton, Alberta — May 19, 2016 — Color Compass recently held an informal breakfast networking session at its Carlson Body Shop Supply training centre in Edmonton, Alberta. The main topic of discussion was OEM certifications.
Dave Swenson is the General Manager of Carlson Body Shop Supply. He noted that there was a lot of interest in the event, judging by the turnout from local shop owners and other industry stakeholders.
“It was a pleasure to welcome Leanne Jefferies to our training centre in Edmonton to discuss Certified Collision Care and their unique approach to OEM certifications in Canada,” said Swenson. “We couldn’t be happier with the turnout from the Edmonton area.”
For more information, please visit colorcompass.com.
FCA CANADA, CERTIFIED COLLISION CARE, ANNOUNCE PARTNERSHIP
Fiat Chrysler Automobiles (FCA) Canada Inc. (Chrysler, Dodge, Jeep, Ram and Fiat brands) has announced an exclusive strategic agreement with Certified Collision Care, the Canadian division of Assured Performance Network.
The new partnership will see the development, launch, and management of the Mopar Certified Collision Repair Facility program. FCA Canada will be an integral strategic partner leveraging the joint-effort collision repair facility certification services, infrastructure and turnkey program offered by Certified Collision Care.
This new program allows dealers and independent collision repair facilities to meet the qualifications necessary to be certified by FCA Canada Inc. as a collision repair facility of choice for its vehicle owners. The program will ensure that FCA Canada vehicle owners can choose a Certified collision repair provider, that has the proper tools, equipment, training and facility required to repair their vehicle to OEM specifications and ensure the vehicle’s fit, finish, durability, functionality, value, and safety are preserved. This is particularly important based upon the increasingly complex vehicle design and repair requirements.
By leveraging the existing Certification process, FCA says it will be able to eliminate redundant costs, making certification more affordable for their dealerships and independently owned repair businesses that can meet their requirements.
All Certified Collision Care facilities will automatically be recognized by FCA Canada as Mopar Certified Collision Repair Facilities on June 1, 2016, and will receive special FCA Certified signage as part of the integrated Certified Collision Care program. This strategic partnership reinforces the business strategy and slogan of the joint-effort certification program, “Certified Once, Recognized by Many.”
Mopar Service & Parts Marketing Manager for FCA Canada, John Eason said, “our commitment to our car buyers starts when they purchase their vehicle from FCA Canada, and this includes ensuring they have a Certified Collision Repair Facility to repair their vehicle should they ever need one.”
“Leanne Jefferies, Vice President, Canadian Operations said, “we are proud to partner with FCA Canada to add the Mopar Certified Collision Repair Facility Program and FCA Canada recognition to our Certified shop’s credentials. The national network we are developing helps to fulfill their commitment to their vehicle buyers.”
Certified Collision Care is working with best-in-class collision repair businesses that have met or exceeded the advanced technical requirements to become officially certified. Certified Collision Care is positioned to rapidly expand across the country, as it provides top performing collision repairers a way to gain recognition for their investment in their business and differentiate themselves in their market.
CROSSTOWN AUTOBODY EARNS CERTIFIED COLLISION CARE AND MOPAR ACCREDITED STATUS
Crosstown Autobody, located in Edmonton, Alta., is the first franchise dealer-owned collision centre to earn both Certified Collision Care and Mopar Certified Collision Repair Facility credentials. The facility has been operating for more than 40 years.
Certified Collision Care is working with best-in-class collision repair businesses that have met or exceeded the advanced technical requirements to become officially certified. In order to qualify, repairers must have the proper tools, equipment, training and facilities required to repair vehicles to OEM specifications and ensure a vehicle’s fit, finish, durability, functionality, value, and safety are preserved.
FCA Canada partnered with Certified Collision Care to launch the Mopar Certified Collision Repair Facility program. All Certified Collision Care providers are recognized by FCA Canada for having the qualifications necessary to be a collision repair facility of choice for its Chrysler, Dodge, Jeep, Ram and FIAT vehicle owners.
“As the bodyshop of a large Chrysler dealership in Canada and part of AutoCanada, which is comprised of most vehicle manufacturers, we are able to invest in all the proper OEM tools, equipment and training that is essential to a proper repair. We continually invest in our business to ensure we stay up to date on the ever changing collision repair business”, said Gary Bridgeman, Manager of Crosstown Autobody. “We are proud to be part of the “Certified Collision Care” certification program, and the first dealer “Mopar Certified Collision Repair Facility”, as it demonstrates our commitment to ensure our staff has the resources and training needed to repair vehicles to OEM specifications.”
Certified Collision Care is rapidly expanding across the country, as it provides top performing collision repairers a way to gain recognition for their investment in their business and differentiate themselves in their market.
The program’s unique approach allows repairers to be Certified Once and Recognized by many, using a consistent turnkey system that eliminates redundancy in program requirements, repetitious inspections, and unnecessary duplication of costs.
For more information on Certified Collision Care, click here
CARSTAR London East & CARSTAR London West achieve Mopar Canada OEM Certification and Certified Collision Care Credentials
CARSTAR London East & CARSTAR London West achieve Mopar Canada OEM Certification and Certified Collision Care Credentials
July 18, 2016, Hamilton, ON – Certified Collision Care announced today that CARSTAR London East, and CARSTAR London West have achieved their official OEM Certification as Mopar Certified Collision Repair Facilities, and recognition as Certified Collision Care Providers.
Both facilities are state-of-the-art, and owner Wayne Minogue has invested heavily in both businesses. CARSTAR London West is a 6,500 sq. ft. Facility, and CARSTAR London East is 30,000 sq. ft. “I’ve spent about $300,000 on equipment,” says Minogue. “We’ve invested in two resistance spot welders, two aluminum MIG brazing welders, and we’re putting in a second spray booth.”
“We are focused on delivering an exceptional customer experience, and that means repairing vehicles to OEM specifications”, says Wayne Minogue, owner of both locations. “Our team is committed and has worked together with my management team to meet the training requirements to achieve OEM Certification. I am proud of what they have accomplished! We are qualified and ready to repair the highly advanced vehicles on the road today and in the future.” Both CARSTAR locations were just recognized as I-CAR Gold Facilities as well, further demonstrating their commitment to excellence.
The Certified Collision Care program provides all qualified collision repairers the opportunity to attain OEM Certification in Canada. Parent company Assured Performance Network has over 2000 Certified shops that are recognized by Ford, FCA, Nissan, Infiniti and Hyundai. In Canada, Certified Collision Care has an exclusive agreement with FCA Canada (Chrysler, Dodge, Jeep, Ram, Fiat brands) to manage and administer their OEM certification program, and other OEM recognitions are expected to be added in the future.
In order to qualify, repairers must have the proper tools, equipment, training and facilities required to repair vehicles to OEM specifications and ensure a vehicle’s fit, finish, durability, functionality, value, and safety are preserved. Once Certified, all Certified Collision Care providers are recognized by FCA Canada as a Mopar Certified Collision Repair Provider.
Certified Collision Care is rapidly expanding across the country, with collision repairers from 8 provinces enrolled in the program. Participating repairers recognize the value of OEM Certification, and want to gain recognition for their investment in their business and differentiate themselves in their market.
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About Certified Collision Care:
The mission of the Certified Collision Care program is to raise the industry’s technical repair capability and ensure each repair business has what is necessary to properly and safely repair current and future vehicles manufactured by the participating Automakers. Visit www.certifiedcollisioncare.ca for more information.
Media Contact: Leanne Jefferies,
VP of Canadian Operations,
Assured Performance Network
(905) 628-2041,
leanne.jefferies@assuredperformance.net
